First Student | Careers

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Major Responsibilities

Utilize a variety of internal and external software solutions and problem-solving techniques to respond to and resolve customer issues related to company applications designed for tablets and computer use
Serve as customer liaison for all suggestions and ideas of new offerings, including but not limited to customer-facing dashboards, apps, bus tracking, student tracking, school administrator tools, communication portals, etc.
Maintain records of application performance and shortcomings for senior level staff to review and analyze
Identify and escalate usage and technology gaps for resolution and advancement of our offerings
Engage with tier II support and other internal teams on issues or concerns regarding data quality, user experience, and app functionality
Work with tier II support to understand troubleshooting tactics of increased complexity, respond to tickets appropriately, and ensure internal escalations contain fully researched and documented information regarding issue cause and suggested resolution
Understand voice of customer, recognizing when feedback requires escalation to tier II support
Support internal and external customer tools including but not limited to customer-facing apps, dashboards, etc., via phone, email, and in-app feedback channels
Utilize Incident Management System to meet designated response and resolution deadlines, applying appropriate tracking analysis codes used for KPIs
Provide impromptu and scheduled training via phone, Teams video calls, or training documentation when needed.
Availability to work all hours of operation for help desk: Monday- Friday 5AM-8PM ET
Other responsibilities as required or requested

Minimum Experience or Skills Required

BS/BA degree or equivalent experience.
0-2 years\' experience
Strong written and verbal communication skills via phone and email
Strong Customer Service Skills
Previous Customer Support Experience preferred
Transportation or logistics experience preferred
Basic knowledge in Microsoft Office Products
Public Speaking via Video Chat

Compensation ranges from $45,000 - $55,000 depending on experience.

Language Requirement
This role requires English proficiency. Federal, state, and local requirements, including U.S. Department of Transportation (DOT) regulations, require training, safety communications, company policies, employment documents, and other job-related communications be conducted in English.

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia\'s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.

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Major Responsibilities

Utilize a variety of internal and external software solutions and problem-solving techniques to respond to and resolve customer issues related to company applications designed for tablets and computer use
Serve as customer liaison for all suggestions and ideas of new offerings, including but not limited to customer-facing dashboards, apps, bus tracking, student tracking, school administrator tools, communication portals, etc.
Maintain records of application performance and shortcomings for senior level staff to review and analyze
Identify and escalate usage and technology gaps for resolution and advancement of our offerings
Engage with tier II support and other internal teams on issues or concerns regarding data quality, user experience, and app functionality
Work with tier II support to understand troubleshooting tactics of increased complexity, respond to tickets appropriately, and ensure internal escalations contain fully researched and documented information regarding issue cause and suggested resolution
Understand voice of customer, recognizing when feedback requires escalation to tier II support
Support internal and external customer tools including but not limited to customer-facing apps, dashboards, etc., via phone, email, and in-app feedback channels
Utilize Incident Management System to meet designated response and resolution deadlines, applying appropriate tracking analysis codes used for KPIs
Provide impromptu and scheduled training via phone, Teams video calls, or training documentation when needed.
Availability to work all hours of operation for help desk: Monday- Friday 5AM-8PM ET
Other responsibilities as required or requested

Minimum Experience or Skills Required

BS/BA degree or equivalent experience.
0-2 years\' experience
Strong written and verbal communication skills via phone and email
Strong Customer Service Skills
Previous Customer Support Experience preferred
Transportation or logistics experience preferred
Basic knowledge in Microsoft Office Products
Public Speaking via Video Chat

Compensation ranges from $45,000 - $55,000 depending on experience.

First for a reason:

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First Student is seeking an experienced Senior Real Estate Attorney to join its ten-person legal team and serve as a trusted legal advisor to the business. This role supports the General Counsel by providing comprehensive legal counsel across a broad range of matters, with approximately 70% of responsibilities focused on sophisticated commercial real estate transactions, including acquisitions, dispositions, leasing, development matters, and M&A-related activity, and approximately 30% focused on broader in-house legal matters such as commercial contracting, corporate governance, regulatory compliance, and litigation management.

The successful candidate will support a real estate portfolio of more than 750 owned and leased properties across 42 U.S. states and 8 Canadian provinces while providing practical, business-minded legal counsel that protects the company\'s interests, facilitates strategic growth, and supports key business objectives.

Key Responsibilities

Draft, review, and negotiate complex real estate agreements, including commercial leases, purchase and sale agreements, amendments, easements, development agreements, and related transaction documents.

Manage real estate transactions from due diligence through closing, including title and survey reviews, zoning verifications, land use matters, environmental assessments, financing-related issues, and other real estate diligence activities.

Partner with business leaders and internal stakeholders on acquisitions, divestitures, mergers, and other strategic transactions involving real estate assets.

Serve as the primary legal partner to First Student\'s Real Estate team, providing practical, business-oriented counsel on strategic initiatives, transactions, and operational matters.

Advise internal stakeholders regarding property management issues, landlord-tenant matters, environmental concerns, regulatory compliance, and land use matters.

Review, draft, and negotiate a wide variety of commercial contracts, including vendor agreements, NDAs, SaaS agreements, consulting agreements, licensing agreements, and other commercial transactions.

Provide general legal guidance to operations support teams, including Risk, HR, Business Development, Communications, IT, and Labor, ensuring compliance with applicable laws and regulations.

Assist in corporate governance matters, including commercial, regulatory, and transactional matters.

Identify potential legal risks across business operations and develop practical mitigation strategies.

Manage litigation and dispute-related matters and oversee outside counsel on specialized real estate, commercial, regulatory, and litigation matters as needed.

Collaborate with executive leadership and cross-functional stakeholders to support strategic growth initiatives and operational objectives.

Qualifications

Juris Doctor (J.D.) degree from an accredited law school.

Active license to practice law and in good standing with the State of Ohio (or eligible to register as in-house counsel).

5+ years of legal experience, with significant experience handling sophisticated commercial real estate transactions in a law firm and/or corporate legal department.

Experience advising on litigation or managing outside counsel is preferred.

Proven track record of handling general real estate/commercial contracts and corporate matters.

Strong negotiation, analytical, and interpersonal communication skills.

Ability to balance multiple priorities in a fast-paced, business-oriented environment.

Benefits & Perks

Competitive salary and performance-based bonuses.

Comprehensive health, dental, and vision insurance.

401(k) matching program.

Generous paid time off (PTO) and company holidays.

Professional development support (CLE expenses and bar dues).

First for a reason:

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Key Responsibilities

Draft, review, and negotiate complex real estate agreements, including commercial leases, purchase and sale agreements, amendments, easements, development agreements, and related transaction documents.

Manage real estate transactions from due diligence through closing, including title and survey reviews, zoning verifications, land use matters, environmental assessments, financing-related issues, and other real estate diligence activities.

Partner with business leaders and internal stakeholders on acquisitions, divestitures, mergers, and other strategic transactions involving real estate assets.

Serve as the primary legal partner to First Student\'s Real Estate team, providing practical, business-oriented counsel on strategic initiatives, transactions, and operational matters.

Advise internal stakeholders regarding property management issues, landlord-tenant matters, environmental concerns, regulatory compliance, and land use matters.

Review, draft, and negotiate a wide variety of commercial contracts, including vendor agreements, NDAs, SaaS agreements, consulting agreements, licensing agreements, and other commercial transactions.

Provide general legal guidance to operations support teams, including Risk, HR, Business Development, Communications, IT, and Labor, ensuring compliance with applicable laws and regulations.

Assist in corporate governance matters, including commercial, regulatory, and transactional matters.

Identify potential legal risks across business operations and develop practical mitigation strategies.

Manage litigation and dispute-related matters and oversee outside counsel on specialized real estate, commercial, regulatory, and litigation matters as needed.

Collaborate with executive leadership and cross-functional stakeholders to support strategic growth initiatives and operational objectives.

Qualifications

Juris Doctor (J.D.) degree from an accredited law school.

Active license to practice law and in good standing with the State of Ohio (or eligible to register as in-house counsel).

5+ years of legal experience, with significant experience handling sophisticated commercial real estate transactions in a law firm and/or corporate legal department.

Experience advising on litigation or managing outside counsel is preferred.

Proven track record of handling general real estate/commercial contracts and corporate matters.

Strong negotiation, analytical, and interpersonal communication skills.

Ability to balance multiple priorities in a fast-paced, business-oriented environment.

Benefits & Perks

Competitive salary and performance-based bonuses.

Comprehensive health, dental, and vision insurance.

401(k) matching program.

Generous paid time off (PTO) and company holidays.

Professional development support (CLE expenses and bar dues).

First for a reason:

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The individual will be responsible for, but not limited to, leading all facets of the North America Operations procurement requirements spanning 3 operating companies and $2B+ in expenditures annually.

Major Responsibilities

Partner with operating company Presidents and CFO\'s in establishing strategic procurement initiatives that support the respective North America business entities goals and objectives.
Establishing and executing Procurement strategies that support operating company expense control initiatives as well as supporting business growth within the company.
Develop/Maintain supplier relationships and strategies leading to a world-class supply chain (cost, delivery and quality).
Lead/Administer all aspects of procurement, supplier development, sourcing, collaboration, management, and execution of strategies within the department.
Set supply chain metrics, goals and rewards to properly lead the procurement organization in executing strategic plans.
Ensuring the Procurement Team is supportive of all key stakeholder requirements (other Shared Service organizations, Operations, suppliers, etc.) in providing exemplary customer service.
Plans and directs all aspects of the system\'s supply chain policies, objectives, and initiatives.
Responsible for achieving supply and service cost avoidance, containment and reduction objectives.
Performs other duties as requested, in support of the North America operating companies.

Minimum Experience or Skills Required

Bachelor\'s degree.
10+ Years of Procurement / Purchasing Leadership and Management experience, preferably within the transportation industry.
Proven track record of effectively leading sourcing and procurement organizational activities in support of multiple operating companies yielding tangible business results.
Experienced procurement professional with strong knowledge and expertise in multiple commodity sourcing facets with expert knowledge of policies, procedures and systems in leading a large scale procurement organization.
Strategic ability to develop high impact sourcing strategies. Exhibits thought leadership.
Excellent communication skills, oral and written including public speaking and presentations.
Flexible self-starter willing to adjust to an environment with ever-changing priorities.
In depth knowledge of key supply chain / logistics processes & current best practices.
Strong leadership abilities both from a Procurement and Program Management perspective to ensure department and company success on varied responsibilities.
Expectation of 10-20% travel both domestically and internationally (as required).

First for a reason:

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Major Responsibilities

Partner with operating company Presidents and CFO\'s in establishing strategic procurement initiatives that support the respective North America business entities goals and objectives.
Establishing and executing Procurement strategies that support operating company expense control initiatives as well as supporting business growth within the company.
Develop/Maintain supplier relationships and strategies leading to a world-class supply chain (cost, delivery and quality).
Lead/Administer all aspects of procurement, supplier development, sourcing, collaboration, management, and execution of strategies within the department.
Set supply chain metrics, goals and rewards to properly lead the procurement organization in executing strategic plans.
Ensuring the Procurement Team is supportive of all key stakeholder requirements (other Shared Service organizations, Operations, suppliers, etc.) in providing exemplary customer service.
Plans and directs all aspects of the system\'s supply chain policies, objectives, and initiatives.
Responsible for achieving supply and service cost avoidance, containment and reduction objectives.
Performs other duties as requested, in support of the North America operating companies.

Minimum Experience or Skills Required

Bachelor\'s degree.
10+ Years of Procurement / Purchasing Leadership and Management experience, preferably within the transportation industry.
Proven track record of effectively leading sourcing and procurement organizational activities in support of multiple operating companies yielding tangible business results.
Experienced procurement professional with strong knowledge and expertise in multiple commodity sourcing facets with expert knowledge of policies, procedures and systems in leading a large scale procurement organization.
Strategic ability to develop high impact sourcing strategies. Exhibits thought leadership.
Excellent communication skills, oral and written including public speaking and presentations.
Flexible self-starter willing to adjust to an environment with ever-changing priorities.
In depth knowledge of key supply chain / logistics processes & current best practices.
Strong leadership abilities both from a Procurement and Program Management perspective to ensure department and company success on varied responsibilities.
Expectation of 10-20% travel both domestically and internationally (as required).

First for a reason:

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At First Student, finances are the fuel that keeps our company moving. We\'re looking for a qualified Sr Regional Accountant to help keep our figures on track with unwavering accuracy. The ideal candidate will have natural passion for accounting and intricate knowledge of assets, liabilities, profit and loss and other financial transactions within an organization. The Sr Regional Accountant will play an important support role, clarifying the financial outlook of our company.

Major Responsibilities

Support monthly, quarterly, half-year, and year-end financial closes, including assigned journal entries, balance-sheet account reconciliations, accruals, and overall maintenance of operational management accounts.
Provide support for general-ledger account reconciliations, verify accuracy of data, and identify and correct errors made by internal and external personnel.
Collect data from field and region personnel and perform research in order to calculate and maintain appropriate accrual balances.
Assist in providing schedules and commentary for operational management account results and variances, and for the production of working-capital cash-flow reports.
Maintain and update records and reports for profit and loss, taxes, liabilities, and assets.
Prepare special financial reports, when requested by senior managers, by collecting, analyzing, and summarizing account information and trends.
Operate with a continuous improvement mindset.

Minimum Experience or Skills Required

Bachelor\'s degree in Accounting
Minimum 5 experience, preferably in transportation or service industries with multiple locations.
Knowledge of generally accepted accounting principles (GAAP).
Microsoft Office proficient with experience in Excel (eg, VLOOKUP, Pivot tables, Data validation).
Ability to multitask, prioritize, and organize effectively.
Ability to maintain confidentiality of company information.
Ability to travel up-to 10%

Compensation ranges from $75,000 - $90,000 depending on experience.

First for a reason:

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Major Responsibilities

Support monthly, quarterly, half-year, and year-end financial closes, including assigned journal entries, balance-sheet account reconciliations, accruals, and overall maintenance of operational management accounts.
Provide support for general-ledger account reconciliations, verify accuracy of data, and identify and correct errors made by internal and external personnel.
Collect data from field and region personnel and perform research in order to calculate and maintain appropriate accrual balances.
Assist in providing schedules and commentary for operational management account results and variances, and for the production of working-capital cash-flow reports.
Maintain and update records and reports for profit and loss, taxes, liabilities, and assets.
Prepare special financial reports, when requested by senior managers, by collecting, analyzing, and summarizing account information and trends.
Operate with a continuous improvement mindset.

Minimum Experience or Skills Required

Bachelor\'s degree in Accounting
Minimum 5 experience, preferably in transportation or service industries with multiple locations.
Knowledge of generally accepted accounting principles (GAAP).
Microsoft Office proficient with experience in Excel (eg, VLOOKUP, Pivot tables, Data validation).
Ability to multitask, prioritize, and organize effectively.
Ability to maintain confidentiality of company information.
Ability to travel up-to 10%

Compensation ranges from $75,000 - $90,000 depending on experience.

First for a reason:

', '_version_': 1879829186959376384}, {'apply_url': 'https://firststudent.wd1.myworkdayjobs.com/firststudent/job/Cincinnati-OH---Headquarters/Compensation-Intern_JR17461/apply', 'base_remote_id': 'JR17461', 'city': 'Cincinnati', 'city_facets': 'Cincinnati', 'company': 'First Student', 'cost_center': '12688', 'country': 'US', 'custom_questions_url': 'https://apply-schema.s3.amazonaws.com/Hosted/5432f676053f6113f1afd02d9590ca5c6cfcef81c65fdcb454c4b7c4.json', 'description': '

Supports general business operations by providing various administrative support activities as a generalist within assigned business unit.

Major Responsibilities

Supports general business operations by providing various administrative support activities as a generalist
Research and analyze administrative, financial and/or operations data. Compile and prepare results and reports. May assist in creating new budgets based on findings. May coordinate and/or lead projects. Provides administrative support to managers and staff.

Minimum Education or Certifications Required

With little or no prior relevant training or work experience.
Performs work under direct supervision. Handles basic issues and problems, and refers more complex issues to higher-level staff. Possesses beginning to working knowledge of subject matter.
Typically requires a bachelor\'s degree and 0 to 2 years of experience.

Minimum Experience or Skills Required

Oral and written communication skills.
Ability to build collaborative relationships. Interpersonal skills. Judgement.
Ability to multi-task and prioritize.

Compensation: $20.00 per hour.

First for a reason:

', 'detail_page_url': '/jobs/view/Compensation-Intern/Cincinnati-Ohio-US/5432f676053f6113f1afd02d9590ca5c6cfcef81c65fdcb454c4b7c4', 'is_refreshed': 'False', 'job_category': 'Administrative_Services_Generalist', 'job_id': 'JR17461', 'job_reference': 'JR17461', 'job_type': 'Part Time', 'job_type_facets': 'Part Time', 'job_family': 'Administrative_Services_Generalist', 'location': 'Cincinnati, Ohio, US', 'location_id': '2406', 'long': '-84.5064881', 'lat': '39.1031971', 'original_publish_date': '2026-10-22T20:17:30Z', 'post_url': 'https://firststudent.wd1.myworkdayjobs.com/firststudent/job/Cincinnati-OH---Headquarters/Compensation-Intern_JR17461', 'posted_at': '2026-10-22', 'primary_location': 'Cincinnati, Ohio, US, 45202', 'remote_id': 'JR17461', 'resume_required': True, 'resume_hidden': False, 'job_application_template': 'JOB_APPLICATION_TEMPLATE-6-11', 'salary': '$20.00/Hourly', 'state': 'OH', 'state_cp': 'OH', 'street_address': '191 Rosa Parks St Suite 800 Cincinnati, OH 45202 United States of America', 'TimeType': 'Part Time', 'title': 'Compensation Intern', 'app_type': 'DirectApply', 'id': '5432f676053f6113f1afd02d9590ca5c6cfcef81c65fdcb454c4b7c4', 'unique_id': '5432f676053f6113f1afd02d9590ca5c6cfcef81c65fdcb454c4b7c4', 'url': 'https://firststudentinc.directapply.one/jobs/apply/5432f676053f6113f1afd02d9590ca5c6cfcef81c65fdcb454c4b7c4', 'work_hours': '20', 'zip': '45202', 'status': 'active', 'refreshed_at': '2000-01-01T00:00:00Z', 'refreshed_unique_id': 'None', 'expired_at': '2000-01-01T00:00:00Z', 'last_sync_at': '2026-10-23T08:40:16Z', 'country_dtl': 'United States', 'country_facets': 'United States', 'state_dtl': 'Ohio', 'state_facets': 'Ohio', 'short_description': 'Supports general business operations by providing various administrative support activities as a generalist within assigned business unit. Major Respo...', 'coordinates': '39.1031971, -84.5064881', 'posted_date': '2026-10-22', 'statename': 'OH', 'searchable_field': 'Compensation Intern Cincinnati, Ohio, US OH 191 Rosa Parks St Suite 800 Cincinnati, OH 45202 United States of America First Student 5432f676053f6113f1afd02d9590ca5c6cfcef81c65fdcb454c4b7c4 JR17461 JR17461 JR17461 Administrative_Services_Generalist Part Time Administrative_Services_Generalist 45202 12688 $20.00/Hourly 20

Supports general business operations by providing various administrative support activities as a generalist within assigned business unit.

Major Responsibilities

Supports general business operations by providing various administrative support activities as a generalist
Research and analyze administrative, financial and/or operations data. Compile and prepare results and reports. May assist in creating new budgets based on findings. May coordinate and/or lead projects. Provides administrative support to managers and staff.

Minimum Education or Certifications Required

With little or no prior relevant training or work experience.
Performs work under direct supervision. Handles basic issues and problems, and refers more complex issues to higher-level staff. Possesses beginning to working knowledge of subject matter.
Typically requires a bachelor\'s degree and 0 to 2 years of experience.

Minimum Experience or Skills Required

Oral and written communication skills.
Ability to build collaborative relationships. Interpersonal skills. Judgement.
Ability to multi-task and prioritize.

Compensation: $20.00 per hour.

First for a reason:

', '_version_': 1879829189062819840}, {'apply_url': 'https://firststudent.wd1.myworkdayjobs.com/firststudent/job/CINCINNATI-OH---HEADQUARTERS/Retirement-Supervisor_JR16569-1/apply', 'base_remote_id': 'JR16569', 'city': 'Cincinnati', 'city_facets': 'Cincinnati', 'company': 'First Student', 'cost_center': '12688', 'country': 'US', 'custom_questions_url': 'https://apply-schema.s3.amazonaws.com/Hosted/4582b527db60a12455ee361837fa31e8142bebe2f1f29045d2913974.json', 'description': '

First Student is seeking a Retirement Benefits Supervisor to serve as a senior-level individual contributor responsible for supporting the administration of its retirement and outside union plans. This role will function as a trusted subject matter expert, partner with internal stakeholders and external vendors, and help ensure employees receive accurate, timely, and compliant retirement benefits support.

The position supports employee experience, regulatory compliance, vendor management, and continuous improvement across retirement benefits processes.

Responsibilities

Plan Administration & Compliance

Lead key annual retirement plan activities, including nondiscrimination testing, Form 5500 filings and audits, required minimum distribution reviews, and highly compensated employee determinations.
Ensure plans are administered in compliance with federal and state requirements and plan provisions.
Maintain accurate process documentation for assigned retirement administration activities.

Team Leadership & Escalation Support

Resolve escalated retirement plan matters, including complex benefit calculations and participant inquiries.
Coach and support retirement benefits team members as they navigate complex matters, policies, and procedures.

Data, Systems & Process Improvement

Lead data reviews, clean-up initiatives, and related team coordination.
Support system and process changes, including requirements review, user acceptance testing, and interface validation.
Analyze benefits data and costs to identify trends, improve efficiency, and support program enhancements.

Projects & Stakeholder Partnership

Support special projects, acquisitions, and broader HR initiatives through analysis, recommendations, and technical expertise.
Partner with internal stakeholders and vendors to ensure accurate administration, timely issue resolution, and service improvement.

Required Qualifications

Bachelor\'s degree in Human Resources, Business Administration, Finance, or related field, or equivalent work experience.
9+ years of retirement administration experience.
Strong knowledge of retirement regulations and compliance requirements.
Strong analytical, organizational, communication, and presentation skills.
Ability to adapt to changing priorities and deliver results in a dynamic environment.
Ability to handle confidential information with discretion.
Experience with unionized workforces and Collective Bargaining Agreements.
Supervisory or team lead experience.
Proficiency with Microsoft Office, Excel, Power BI, or similar reporting tools.
Advanced data analytics, modeling, or forecasting experience.
Workday knowledge.

Compensation ranges from $90,000-$95,000 depending on experience.

First for a reason:

', 'detail_page_url': '/jobs/view/Retirement-Supervisor/Cincinnati-Ohio-US/4582b527db60a12455ee361837fa31e8142bebe2f1f29045d2913974', 'is_refreshed': 'False', 'job_category': 'Benefits', 'job_id': 'JR16569', 'job_reference': 'JR16569', 'job_type': 'Full Time', 'job_type_facets': 'Full Time', 'job_family': 'Benefits', 'location': 'Cincinnati, Ohio, US', 'location_id': '2406_JPL', 'long': '-84.5064881', 'lat': '39.1031971', 'original_publish_date': '2026-09-29T17:12:23Z', 'post_url': 'https://firststudent.wd1.myworkdayjobs.com/firststudent/job/CINCINNATI-OH---HEADQUARTERS/Retirement-Supervisor_JR16569-1', 'posted_at': '2026-09-29', 'primary_location': 'Cincinnati, Ohio, US, 45202', 'remote_id': 'JR16569', 'resume_required': True, 'resume_hidden': False, 'job_application_template': 'JOB_APPLICATION_TEMPLATE-6-11', 'salary': '$90,000.00 - $95,000.00/Yearly', 'state': 'OH', 'state_cp': 'OH', 'street_address': '191 Rosa Parks St Suite 800 Cincinnati, OH 45202 United States of America', 'TimeType': 'Full Time', 'title': 'Retirement Supervisor', 'app_type': 'DirectApply', 'id': '4582b527db60a12455ee361837fa31e8142bebe2f1f29045d2913974', 'unique_id': '4582b527db60a12455ee361837fa31e8142bebe2f1f29045d2913974', 'url': 'https://firststudentinc.directapply.one/jobs/apply/4582b527db60a12455ee361837fa31e8142bebe2f1f29045d2913974', 'work_hours': '40', 'zip': '45202', 'status': 'active', 'refreshed_at': '2000-01-01T00:00:00Z', 'refreshed_unique_id': 'None', 'expired_at': '2000-01-01T00:00:00Z', 'last_sync_at': '2026-10-23T08:40:14Z', 'country_dtl': 'United States', 'country_facets': 'United States', 'state_dtl': 'Ohio', 'state_facets': 'Ohio', 'short_description': 'First Student is seeking a Retirement Benefits Supervisor to serve as a senior-level individual contributor responsible for supporting the administrat...', 'coordinates': '39.1031971, -84.5064881', 'posted_date': '2026-09-29', 'statename': 'OH', 'searchable_field': 'Retirement Supervisor Cincinnati, Ohio, US OH 191 Rosa Parks St Suite 800 Cincinnati, OH 45202 United States of America First Student 4582b527db60a12455ee361837fa31e8142bebe2f1f29045d2913974 JR16569 JR16569 JR16569 Benefits Full Time Benefits 45202 12688 $90,000.00 - $95,000.00/Yearly 40

The position supports employee experience, regulatory compliance, vendor management, and continuous improvement across retirement benefits processes.

Responsibilities

Plan Administration & Compliance

Lead key annual retirement plan activities, including nondiscrimination testing, Form 5500 filings and audits, required minimum distribution reviews, and highly compensated employee determinations.
Ensure plans are administered in compliance with federal and state requirements and plan provisions.
Maintain accurate process documentation for assigned retirement administration activities.

Team Leadership & Escalation Support

Resolve escalated retirement plan matters, including complex benefit calculations and participant inquiries.
Coach and support retirement benefits team members as they navigate complex matters, policies, and procedures.

Data, Systems & Process Improvement

Lead data reviews, clean-up initiatives, and related team coordination.
Support system and process changes, including requirements review, user acceptance testing, and interface validation.
Analyze benefits data and costs to identify trends, improve efficiency, and support program enhancements.

Projects & Stakeholder Partnership

Support special projects, acquisitions, and broader HR initiatives through analysis, recommendations, and technical expertise.
Partner with internal stakeholders and vendors to ensure accurate administration, timely issue resolution, and service improvement.

Required Qualifications

Bachelor\'s degree in Human Resources, Business Administration, Finance, or related field, or equivalent work experience.
9+ years of retirement administration experience.
Strong knowledge of retirement regulations and compliance requirements.
Strong analytical, organizational, communication, and presentation skills.
Ability to adapt to changing priorities and deliver results in a dynamic environment.
Ability to handle confidential information with discretion.
Experience with unionized workforces and Collective Bargaining Agreements.
Supervisory or team lead experience.
Proficiency with Microsoft Office, Excel, Power BI, or similar reporting tools.
Advanced data analytics, modeling, or forecasting experience.
Workday knowledge.

Compensation ranges from $90,000-$95,000 depending on experience.

First for a reason:

', '_version_': 1879829186998173696}, {'apply_url': 'https://firststudent.wd1.myworkdayjobs.com/firststudent/job/Cincinnati-OH---Headquarters/Field-Tech-Innovation-Trainer_JR13440/apply', 'base_remote_id': 'JR13440', 'city': 'Cincinnati', 'city_facets': 'Cincinnati', 'company': 'First Student', 'cost_center': '26030', 'country': 'US', 'custom_questions_url': 'https://apply-schema.s3.amazonaws.com/Hosted/f64684bd1eb06c6858f866ab9e3c35e5944dc9523cf2df635daf6f60.json', 'description': '

Responsible for the design, development and deployment of technical training that supports the overall mission, values, and needs of the organization.

Major Responsibilities

Design, develop and implement a variety of engaging classroom, e-learning, and blended programs utilizing a variety of tools and resources that enhance the retention and transfer of information back on the job in support of our technical training needs, including but not limited to DriverHub, FOCUS, and Samsara.
Provide both in person and remote delivery of learning content and/or provides subject matter expertise to assist others with web-based eLearning content delivery as assigned.
Collaborate with leadership and Subject Matter Experts on the design and development of training materials and content.
Provides customer service to internal and external sources, at all levels of the organization.

Assists in the ongoing development and communication of the vision and mission First Student.
Leads driver training sessions and supports drivers in the yard and as part of selected ride-alongs. (while onsite)
Train location staff and drivers remotely, via Teams, on new technology.
Communicates, schedules and organizes all logistics of training sessions.
Effectively manages time, resources, and processes, assisting other team members as necessary
Supports change in people, structure, and processes that move the organization from where we are now to where we want to be.
Takes full accountability to deliver on commitments.
Establishes partnerships at all levels and within the team or department to achieve optimum results.
Supports vision and mission, achieves aggressive performance targets, continuously improves performance, assists others, and recognizes others for their contribution.

Minimum Education or Certifications Required

Undergraduate degree preferred
High School Diploma or equivalent

Minimum Experience or Skills Preferred Required

Logistics and operations background (2+ years)
Excellent analytic and computer skills, including Microsoft Office: Outlook, Teams, Excel & PowerPoint
Displays leadership and ability to work in a team environment

Ability to adapt to changing technologies and environments.
Strong written and verbal communication skills.
Strong presentation and facilitation skills.
The ability to work well under pressure.

Physical Requirements and Working Conditions

This is a fully remote position, offering the flexibility to work from anywhere within the United States.
Incumbent must be able to move about the office and between floors; utilize standard office equipment; access filing system/cabinets; and communicate effectively and efficiently in person or by telephone.
Total travel is expected to be 25% to US and Canada based locations
If travel is necessary, while at a location for training and support, working hours could include an occasional 10-12-hour day required for 3-4 concurrent days.

Compensation ranges from $50,000 - $60,000 depending on experience.

First for a reason:

', 'detail_page_url': '/jobs/view/Field-Tech-Innovation-Trainer/Cincinnati-Ohio-US/f64684bd1eb06c6858f866ab9e3c35e5944dc9523cf2df635daf6f60', 'is_refreshed': 'False', 'job_category': 'Technical_Customer_Support_Generalist', 'job_id': 'JR13440', 'job_reference': 'JR13440', 'job_type': 'Full Time', 'job_type_facets': 'Full Time', 'job_family': 'Technical_Customer_Support_Generalist', 'location': 'Cincinnati, Ohio, US', 'location_id': '2406', 'long': '-84.5064881', 'lat': '39.1031971', 'original_publish_date': '2026-07-17T01:32:00Z', 'post_url': 'https://firststudent.wd1.myworkdayjobs.com/firststudent/job/Cincinnati-OH---Headquarters/Field-Tech-Innovation-Trainer_JR13440', 'posted_at': '2026-07-22', 'primary_location': 'Cincinnati, Ohio, US, 45202', 'remote_id': 'JR13440', 'resume_required': True, 'resume_hidden': False, 'job_application_template': 'JOB_APPLICATION_TEMPLATE-6-11', 'salary': '$50,000.00 - $60,000.00/Yearly', 'state': 'OH', 'state_cp': 'OH', 'street_address': '191 Rosa Parks St Suite 800 Cincinnati, OH 45202 United States of America', 'TimeType': 'Full Time', 'title': 'Field Tech Innovation Trainer', 'app_type': 'DirectApply', 'id': 'f64684bd1eb06c6858f866ab9e3c35e5944dc9523cf2df635daf6f60', 'unique_id': 'f64684bd1eb06c6858f866ab9e3c35e5944dc9523cf2df635daf6f60', 'url': 'https://firststudentinc.directapply.one/jobs/apply/f64684bd1eb06c6858f866ab9e3c35e5944dc9523cf2df635daf6f60', 'work_hours': '40', 'zip': '45202', 'status': 'active', 'refreshed_at': '2000-01-01T00:00:00Z', 'refreshed_unique_id': 'None', 'expired_at': '2000-01-01T00:00:00Z', 'last_sync_at': '2026-10-23T08:40:11Z', 'country_dtl': 'United States', 'country_facets': 'United States', 'state_dtl': 'Ohio', 'state_facets': 'Ohio', 'short_description': 'Responsible for the design, development and deployment of technical training that supports the overall mission, values, and needs of the organization....', 'coordinates': '39.1031971, -84.5064881', 'posted_date': '2026-07-22', 'statename': 'OH', 'searchable_field': 'Field Tech Innovation Trainer Cincinnati, Ohio, US OH 191 Rosa Parks St Suite 800 Cincinnati, OH 45202 United States of America First Student f64684bd1eb06c6858f866ab9e3c35e5944dc9523cf2df635daf6f60 JR13440 JR13440 JR13440 Technical_Customer_Support_Generalist Full Time Technical_Customer_Support_Generalist 45202 26030 $50,000.00 - $60,000.00/Yearly 40

Responsible for the design, development and deployment of technical training that supports the overall mission, values, and needs of the organization.

Major Responsibilities

Design, develop and implement a variety of engaging classroom, e-learning, and blended programs utilizing a variety of tools and resources that enhance the retention and transfer of information back on the job in support of our technical training needs, including but not limited to DriverHub, FOCUS, and Samsara.
Provide both in person and remote delivery of learning content and/or provides subject matter expertise to assist others with web-based eLearning content delivery as assigned.
Collaborate with leadership and Subject Matter Experts on the design and development of training materials and content.
Provides customer service to internal and external sources, at all levels of the organization.

Assists in the ongoing development and communication of the vision and mission First Student.
Leads driver training sessions and supports drivers in the yard and as part of selected ride-alongs. (while onsite)
Train location staff and drivers remotely, via Teams, on new technology.
Communicates, schedules and organizes all logistics of training sessions.
Effectively manages time, resources, and processes, assisting other team members as necessary
Supports change in people, structure, and processes that move the organization from where we are now to where we want to be.
Takes full accountability to deliver on commitments.
Establishes partnerships at all levels and within the team or department to achieve optimum results.
Supports vision and mission, achieves aggressive performance targets, continuously improves performance, assists others, and recognizes others for their contribution.

Minimum Education or Certifications Required

Undergraduate degree preferred
High School Diploma or equivalent

Minimum Experience or Skills Preferred Required

Logistics and operations background (2+ years)
Excellent analytic and computer skills, including Microsoft Office: Outlook, Teams, Excel & PowerPoint
Displays leadership and ability to work in a team environment

Ability to adapt to changing technologies and environments.
Strong written and verbal communication skills.
Strong presentation and facilitation skills.
The ability to work well under pressure.

Physical Requirements and Working Conditions

This is a fully remote position, offering the flexibility to work from anywhere within the United States.
Incumbent must be able to move about the office and between floors; utilize standard office equipment; access filing system/cabinets; and communicate effectively and efficiently in person or by telephone.
Total travel is expected to be 25% to US and Canada based locations
If travel is necessary, while at a location for training and support, working hours could include an occasional 10-12-hour day required for 3-4 concurrent days.

Compensation ranges from $50,000 - $60,000 depending on experience.

First for a reason:

', '_version_': 1879829183630147584}, {'apply_url': 'https://firststudent.wd1.myworkdayjobs.com/firststudent/job/CINCINNATI-OH---HEADQUARTERS/Human-Resources-Intern_JR16844/apply', 'base_remote_id': 'JR16844', 'city': 'Cincinnati', 'city_facets': 'Cincinnati', 'company': 'First Student', 'cost_center': '12688', 'country': 'US', 'custom_questions_url': 'https://apply-schema.s3.amazonaws.com/Hosted/0b075419338266ff19859e38aa86949138ffa0179f77432bc2ad4d64.json', 'description': '

At First Student, our people are at the heart of everything we do. We are seeking a motivated, creative, and detail-oriented HR & Marketing Communications Intern to support employee experience, retention, engagement, recognition, and internal communications initiatives that help inform, connect, and celebrate our teams.

This internship is a great opportunity for a student or early-career professional who wants to learn how Human Resources and Marketing Communications work together to support employees across a large, purpose-driven organization. The intern will gain hands-on experience assisting with HR programs, communication planning, content creation, project coordination, and employee-facing materials while working closely with HR and communications partners.

Key Responsibilities

Human Resources Support

Support employee experience initiatives focused on engagement, retention, recognition, connection, and belonging.
Assist with HR programs, events, meetings, project timelines, and follow-up activities that support our employees and leaders.
Help prepare employee-facing resources, guides, FAQs, toolkits, and communications that are clear, practical, and easy to use.
Research HR best practices, employee engagement trends, and communication approaches that support a strong team culture.
Assist with organizing survey feedback, participation data, recognition updates, or other HR program information to support action planning and continuous improvement.
Maintain organized project files, trackers, and documentation to help HR programs run smoothly and on time.

Marketing Communications Support

Draft, edit, and proofread internal communications, newsletters, announcements, leader messages, and employee updates that are clear, engaging, and aligned to First Student\'s voice.
Support content development for digital channels, employee communication platforms, presentations, campaign materials, and recognition communications.
Help create audience-friendly messaging that connects employees to HR programs, company updates, and opportunities to share their voice.
Partner with HR and Marketing Communications team members to gather information, organize content, and shape key messages for employee audiences.
Assist with basic design or layout support for flyers, one-pagers, PowerPoint slides, and communication assets that are simple, visual, and easy to understand.
Track communication requests, deadlines, approvals, and distribution needs to help ensure timely delivery.
Bring creative ideas that help improve employee awareness, participation, and engagement in HR programs and communications.

Qualifications

Currently pursuing a degree in Human Resources, Communications, Marketing, Public Relations, Business, or a related field.
Strong writing, editing, proofreading, and verbal communication skills with the ability to make information clear and employee-friendly.
Comfortable using Microsoft Word, PowerPoint, Excel, Outlook, and Teams; experience with Canva or similar design tools is a plus.
Highly organized with strong attention to detail and the ability to manage multiple priorities and deadlines.
Creative, curious, dependable, and willing to learn in a fast-paced, collaborative team environment.
Ability to handle information professionally and maintain confidentiality when supporting HR-related work.
Positive attitude, service mindset, and interest in employee engagement, workplace culture, and communications that support frontline and office-based teams.

What the Intern Will Gain

Hands-on experience supporting HR, employee experience, and internal communications initiatives in a large, service-focused organization.
Exposure to employee engagement, retention, recognition, onboarding, change communication, and program support strategies.
Opportunities to strengthen business writing, content planning, project coordination, presentation, and communication skills.
Experience collaborating with cross-functional partners and learning how clear communication supports employees, leaders, and business goals.
A practical understanding of how HR programs are communicated, measured, improved, and brought to life for employees.

Work Environment

This internship offers a hybrid work schedule with flexibility to work both remotely and in person at our downtown office location. The intern should be available to come into the office as needed for collaboration, meetings, onboarding, project work, and team connection. Free parking is available for in-office days. The final schedule, duration, and reporting structure will be determined based on business needs, school requirements, and intern availability.

This position pays $20 an hour.

First for a reason:

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Key Responsibilities

Human Resources Support

Support employee experience initiatives focused on engagement, retention, recognition, connection, and belonging.
Assist with HR programs, events, meetings, project timelines, and follow-up activities that support our employees and leaders.
Help prepare employee-facing resources, guides, FAQs, toolkits, and communications that are clear, practical, and easy to use.
Research HR best practices, employee engagement trends, and communication approaches that support a strong team culture.
Assist with organizing survey feedback, participation data, recognition updates, or other HR program information to support action planning and continuous improvement.
Maintain organized project files, trackers, and documentation to help HR programs run smoothly and on time.

Marketing Communications Support

Draft, edit, and proofread internal communications, newsletters, announcements, leader messages, and employee updates that are clear, engaging, and aligned to First Student\'s voice.
Support content development for digital channels, employee communication platforms, presentations, campaign materials, and recognition communications.
Help create audience-friendly messaging that connects employees to HR programs, company updates, and opportunities to share their voice.
Partner with HR and Marketing Communications team members to gather information, organize content, and shape key messages for employee audiences.
Assist with basic design or layout support for flyers, one-pagers, PowerPoint slides, and communication assets that are simple, visual, and easy to understand.
Track communication requests, deadlines, approvals, and distribution needs to help ensure timely delivery.
Bring creative ideas that help improve employee awareness, participation, and engagement in HR programs and communications.

Qualifications

Currently pursuing a degree in Human Resources, Communications, Marketing, Public Relations, Business, or a related field.
Strong writing, editing, proofreading, and verbal communication skills with the ability to make information clear and employee-friendly.
Comfortable using Microsoft Word, PowerPoint, Excel, Outlook, and Teams; experience with Canva or similar design tools is a plus.
Highly organized with strong attention to detail and the ability to manage multiple priorities and deadlines.
Creative, curious, dependable, and willing to learn in a fast-paced, collaborative team environment.
Ability to handle information professionally and maintain confidentiality when supporting HR-related work.
Positive attitude, service mindset, and interest in employee engagement, workplace culture, and communications that support frontline and office-based teams.

What the Intern Will Gain

Hands-on experience supporting HR, employee experience, and internal communications initiatives in a large, service-focused organization.
Exposure to employee engagement, retention, recognition, onboarding, change communication, and program support strategies.
Opportunities to strengthen business writing, content planning, project coordination, presentation, and communication skills.
Experience collaborating with cross-functional partners and learning how clear communication supports employees, leaders, and business goals.
A practical understanding of how HR programs are communicated, measured, improved, and brought to life for employees.

Work Environment

This position pays $20 an hour.

First for a reason:

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First Student is North America\'s leading provider of student transportation, helping millions of students get to and from school safely each day. Our technology teams build and support the operational, safety, customer, and employee-facing systems behind that work, including our HALO platform.

AI is an area of active investment for us. We are moving toward a world where we can build what we need quickly and safely, and this role exists to make sure that speed produces a coherent enterprise rather than a fragmented one.

About the Role

You own the architecture of First Student\'s technology estate through its transition to an AI-native operating model - and you hold the call on what we build, what we buy, and what we do not build at all.

That last one is the point. Agentic development is about to make building software cheap. Cheap building without architecture produces an outcome most enterprises have already lived through once: thousands of Access databases, data scattered, unsecured, and poorly structured, and five custom CRMs because five lines of business each wanted their own. AI lets that happen faster and with more polish, which makes it more dangerous, not less. Your job is to prevent that while still letting us build whatever we genuinely need, with ease.

This is a binding-authority seat. Buy it, build it with agents, fold it into an existing product, or do not build it - your decision stands. There are no direct reports; the authority comes from the seat and from the quality of your reasoning, not from headcount.

You are not starting from nothing. We have a draft set of architecture principles and standards, a current view of the value stream, a prototype AI-native SDLC, and an agent control plane and runtime already in early use. Central IT does the majority of AI development today, with small pockets emerging in the field. What is thin is the thinking on how the business can safely ideate with AI inside a container, and how good ideas move through a gate into real products. That is the widest gap between what exists and what we need, though it is a smaller share of the job than deciding what gets built at all and making the enterprise buildable AI-natively.

Our default lean is to buy the commodity and build the differentiator. SaaS for what is not specific to student transportation; build where our operating model is the advantage - routing, driver, operations, safety. Holding that line against "we could just build it now" is a real part of the job.

How You\'ll Work

You work AI-native. You will not ship much code, but you design with frontier models and agents daily - authoring skills, rules, harnesses, and agentic workflows, and prototyping when a prototype is the fastest way to prove a design. This is not background familiarity. You cannot design agent-consumable architecture, interfaces, or knowledge if you do not live in the tools. Your output is architecture and decisions: patterns, reference designs, ADRs, standards, evals, and calls that hold.

Authority is the backstop, not the operating style. You set the pattern and keep the final call, but you earn agreement inside the design process rather than ruling on it afterward. Teams should want you in the room early, not dread the review at the end.

You also own a class of question rather than a fixed list. As the organization goes AI-native, settled assumptions come loose: whether work management built for humans reading tickets survives contact with agentic delivery, where documentation has to live for agents to consume it natively, how systems and agents talk to each other, who owns which entity and where copies of data are allowed. Jira-or-no-Jira is only an example. These questions arrive continuously, and you are the person who resolves them.

A typical week may include:

Making buy, build, fold-in, or do-not-build calls on real requests, and writing down the reasoning so the decision holds the next time the question is asked.

Designing the integration and data architecture so new products plug into the estate rather than wire themselves into it.

Building out the safe harbor for business ideation and the gate that decides what happens to what comes out of it.

Working alongside the agentic delivery pod on a hard design, then carrying the resulting pattern outward to the teams that follow.

Resolving an open AI-native question that nobody has an established answer for yet.

Shaping enterprise knowledge management with the Product team so that principles, standards, and product knowledge are usable by machines as well as people.

Getting ahead of a line of business that is about to stand up something the enterprise already has.

Key Responsibilities

Decide what gets built

Hold binding authority on buy, build with agents, fold into an existing product, or do not build - across the full enterprise estate.

Own the intake and decision process behind that authority: how requests surface, how they are assessed, and how quickly they get an answer.

Default to buying the commodity and building the differentiator, and hold that line as agentic delivery makes building look free.

Own build-versus-buy evaluation, technical trade-off analysis, and vendor and platform fit.

Kill redundancy before it exists. Preventing the fifth CRM is worth more than integrating it later.

Document decisions and their reasoning so calls are consistent, reviewable, and reusable rather than re-argued every quarter.

Architect the enterprise estate for coherence

Serve as the enterprise-wide architectural authority across the full estate: custom digital products (payroll, driver, operations, routing, scheduling, and customer- and employee-facing applications), the SaaS and ERP portfolio, cloud, data, and integration.

Settle system-of-record ownership and the canonical data model - which entity lives where, who owns it, and where copies are allowed. This is the control that prevents the Access-database outcome at AI speed.

Design the enterprise integration layer as a reusable, self-service capability teams adopt rather than request: API-first contracts, an event backbone, service and tool discovery, and identity for non-human actors.

Set cloud architecture direction on AWS - reference architectures, landing zones, and provisioning patterns, including environments autonomous agents can operate in safely.

Make a portfolio of distinct products behave as a coherent whole, and surface where system and team boundaries need to move together.

Stand up the safe harbor and the gate

Design a contained environment where business teams can ideate and prototype with AI safely - sanctioned tooling, data boundaries, and blast-radius limits that make experimentation low-risk by construction.

Define the gate: how an idea coming out of the harbor is assessed, what qualifies it to move forward, and what happens to it - carried forward by central IT into an existing digital product, stood up as a new one, or discarded as redundant.

Keep the boundary explicit. The harbor is for ideation, not production. A business builder does not drive a tool all the way to production; central IT carries good ideas forward.

Assist in the design of the citizen toolset itself, so what the business builds is legible to IT and usable as a requirements artifact rather than a mystery to reverse-engineer.

Make the harbor good enough that the field uses it instead of going around it. Containment that people resent does not contain anything.

Make architecture and knowledge machine-usable

Ensure an enterprise ecosystem for knowledge management is designed, coherent, and adopted. The Product team may well own the capability itself; you own that it exists at enterprise scope, hangs together, and is genuinely machine-usable.

Provide the design and guidance for how knowledge lives in an AI world - structure, retrievability, ownership, and freshness - so agents and people consume it natively instead of hunting through documents nobody reads.

Structure architecture principles, standards, patterns, and decisions as consumable artifacts rather than shelfware, so teams and agents pull from them by default.

Shape AI-native work planning, prioritization, and completion tracking, including whether tooling built for human-read tickets still fits when agents are primary consumers of work.

Encode standards as reusable scaffolds, safe defaults, and automated checks, so the right way is the easy way and formal review is reserved for genuinely irreversible decisions.

Set the pattern for agentic delivery

Define what the paved road must guarantee - the control-plane pattern, agent runtime patterns, guardrails, evals, supervision, and observability substrate that keep autonomous systems in bounds. The agentic delivery pod builds and operates it; you decide what it has to hold true.

Work inside the group design process as a contributor, not a downstream approver, while keeping the final call on the pattern.

Make sure the first pod\'s choices become the reusable pattern for the pods and teams that follow, rather than a one-off that has to be re-derived.

Design team boundaries and interaction modes so the organization\'s structure produces the loosely-coupled, fast-iterating architecture the strategy requires (inverse Conway).

Stay deliberately agile as the underlying tooling evolves. Pilot, prototype, and recommend where new capability should be adopted, including EV technology, IoT and on-vehicle systems, cloud-native patterns, and frontier AI.

Build security and compliance in by construction

Partner closely with the Senior Director of Cybersecurity and their team, who own risk assessment, to encode security, privacy, and regulatory requirements as policy-as-code and safe defaults.

Make the obligations attached to student and driver data, including FERPA and applicable privacy laws, inherited by construction rather than enforced by review.

Extend that same treatment to the safe harbor and to autonomous agents, where dynamic access provisioning and business-built prototypes expand the surface that has to stay compliant.

Required Qualifications

Two bars, and both are hard. You need real enterprise architecture breadth - the ability to hold the whole estate in your head and see the second-order effects of a decision - and you need to work AI-native yourself. A strong traditional architect who has read about agents cannot design for them. An AI specialist who cannot hold the big picture will optimize one corner and fragment everything around it. We need both in the same person.

8+ years in enterprise, platform, or application architecture roles, with demonstrated depth and breadth across multiple IT domains and production systems at enterprise scale.

Demonstrable, current, hands-on practice working AI-native with frontier models and agents - authoring skills, rules, harnesses, and agentic workflows, and using them as your actual method of designing and deciding. This is measured by what you are doing now, not by years.

Working understanding of AI architecture: agent orchestration and runtimes, control planes, inference gateways and model routing, knowledge bases and context (RAG, MCP), evals, guardrails, and AI/MLOps.

Proven portfolio-level judgment: build-versus-buy decisions you owned, technical trade-off analysis, and the ability to make a decision stick with a line of business that wanted the other answer.

Deep integration and data architecture experience - API-first contracts, event and data streaming, canonical models, system-of-record ownership, and integration between enterprise systems such as ERP, payroll and HR, and proprietary platforms.

Experience architecting and integrating large-scale custom software products, internal and customer-facing, and making a portfolio of distinct products operate as a coherent whole.

Solid cloud architecture experience, ideally AWS - reference architectures, landing zones, well-architected design, containers and serverless runtimes, and automated or dynamic provisioning.

Design and guidance experience in knowledge management for an AI world: how documentation, standards, and institutional knowledge are structured so machines can use them.

Hands-on background across a full agile SDLC - discovery, scoping (PRDs and ADRs), delivery, testing, deployment, and support - with enough full-stack and DevOps grounding to be credible with engineers.

Experience in enterprise environments with real security, governance, data-handling, and regulatory constraints.

Strong written and verbal communication, including explaining architectural direction and trade-offs to both technical and executive audiences.

Bachelor\'s degree in Computer Science, Engineering, a related field, or equivalent practical experience.

Preferred Qualifications

Familiarity with architecture frameworks (TOGAF, C4, Zachman, FEAF) as practical tools rather than as the job itself. TOGAF certification a plus.

AWS certification, for example Solutions Architect - Professional.

Experience governing citizen development or low-code platforms at enterprise scale, including intake, promotion, and sunset.

Experience consolidating or retiring redundant systems, and living with the organizational friction that comes with it.

Experience with docs-as-code, developer portals, knowledge graphs, or MCP servers as machine-facing knowledge surfaces.

Experience with policy-as-code (for example OPA) and compliance-by-construction in regulated environments.

Platform-first architecture depth: base platform and child applications, plus shared services such as auth and accounts, messaging and notifications, search, files and media, and localization.

Experience with EV technology, IoT, telematics, and on-bus or on-vehicle technology solutions.

Experience with transportation, logistics, routing, geospatial, or operations-focused software.

Experience applying AI in governed enterprise environments, including FERPA-relevant or similarly regulated data.

What Success Looks Like

At 6 months: Buy, build, fold-in, and do-not-build decisions are running through a working intake with you as the decision-maker, and the reasoning behind them is written down where it can be reused rather than re-argued. Direction is set on system-of-record ownership and on the integration fabric. The draft principles and standards have moved toward artifacts teams and agents actually consume, and the enterprise approach to machine-usable knowledge has a real design behind it. Central IT is designing and planning against patterns you defined, and the agentic delivery pod is building on them rather than inventing its own. A first version of the safe harbor is standing in a contained environment with a defined gate.

At 12 months: Demand is visibly shaped. Real requests have been bought, built, folded into existing products, or stopped; no line of business has stood up a redundant system; and the portfolio is flatter than it would have been without this seat. Standards are consumable rather than shelfware and teams pull from them by default, and enterprise knowledge management is designed, coherent, and genuinely usable by machines at enterprise scope. Central IT plans, designs, builds, and supports AI-natively on the patterns you set, with AI-native work planning, prioritization, and completion tracking in early working use. The integration and data architecture is holding as new products plug into it rather than wire around it. Alongside all of that, the citizen builder capability has a strong articulated vision and an early working form: the field ideates inside the harbor, and central IT carries the good ideas forward.

Working Style

This role decides, and shows the work. You will make calls that disappoint someone, and the reasoning has to be good enough to survive being read back to you a year later. Say no clearly, say why, and offer the path you would take instead.

Collaboration is the method; authority is the backstop. The goal is that teams bring you in early because you make their design better, not because a gate forces them to. Use the authority when you need it and notice if you are needing it often.

Much of this ground is genuinely unsettled. The tooling, the practices, and the right answers are all moving. You will need to take a position with incomplete information, keep it revisable, and change it when the evidence changes without losing the thread of the overall strategy.

Compensation ranges from $130,000 - $180,000 depending on experience.

First for a reason:

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About the Role

How You\'ll Work

A typical week may include:

Making buy, build, fold-in, or do-not-build calls on real requests, and writing down the reasoning so the decision holds the next time the question is asked.

Designing the integration and data architecture so new products plug into the estate rather than wire themselves into it.

Building out the safe harbor for business ideation and the gate that decides what happens to what comes out of it.

Working alongside the agentic delivery pod on a hard design, then carrying the resulting pattern outward to the teams that follow.

Resolving an open AI-native question that nobody has an established answer for yet.

Shaping enterprise knowledge management with the Product team so that principles, standards, and product knowledge are usable by machines as well as people.

Getting ahead of a line of business that is about to stand up something the enterprise already has.

Key Responsibilities

Decide what gets built

Hold binding authority on buy, build with agents, fold into an existing product, or do not build - across the full enterprise estate.

Own the intake and decision process behind that authority: how requests surface, how they are assessed, and how quickly they get an answer.

Default to buying the commodity and building the differentiator, and hold that line as agentic delivery makes building look free.

Own build-versus-buy evaluation, technical trade-off analysis, and vendor and platform fit.

Kill redundancy before it exists. Preventing the fifth CRM is worth more than integrating it later.

Document decisions and their reasoning so calls are consistent, reviewable, and reusable rather than re-argued every quarter.

Architect the enterprise estate for coherence

Serve as the enterprise-wide architectural authority across the full estate: custom digital products (payroll, driver, operations, routing, scheduling, and customer- and employee-facing applications), the SaaS and ERP portfolio, cloud, data, and integration.

Settle system-of-record ownership and the canonical data model - which entity lives where, who owns it, and where copies are allowed. This is the control that prevents the Access-database outcome at AI speed.

Design the enterprise integration layer as a reusable, self-service capability teams adopt rather than request: API-first contracts, an event backbone, service and tool discovery, and identity for non-human actors.

Set cloud architecture direction on AWS - reference architectures, landing zones, and provisioning patterns, including environments autonomous agents can operate in safely.

Make a portfolio of distinct products behave as a coherent whole, and surface where system and team boundaries need to move together.

Stand up the safe harbor and the gate

Design a contained environment where business teams can ideate and prototype with AI safely - sanctioned tooling, data boundaries, and blast-radius limits that make experimentation low-risk by construction.

Define the gate: how an idea coming out of the harbor is assessed, what qualifies it to move forward, and what happens to it - carried forward by central IT into an existing digital product, stood up as a new one, or discarded as redundant.

Keep the boundary explicit. The harbor is for ideation, not production. A business builder does not drive a tool all the way to production; central IT carries good ideas forward.

Assist in the design of the citizen toolset itself, so what the business builds is legible to IT and usable as a requirements artifact rather than a mystery to reverse-engineer.

Make the harbor good enough that the field uses it instead of going around it. Containment that people resent does not contain anything.

Make architecture and knowledge machine-usable

Ensure an enterprise ecosystem for knowledge management is designed, coherent, and adopted. The Product team may well own the capability itself; you own that it exists at enterprise scope, hangs together, and is genuinely machine-usable.

Provide the design and guidance for how knowledge lives in an AI world - structure, retrievability, ownership, and freshness - so agents and people consume it natively instead of hunting through documents nobody reads.

Structure architecture principles, standards, patterns, and decisions as consumable artifacts rather than shelfware, so teams and agents pull from them by default.

Shape AI-native work planning, prioritization, and completion tracking, including whether tooling built for human-read tickets still fits when agents are primary consumers of work.

Encode standards as reusable scaffolds, safe defaults, and automated checks, so the right way is the easy way and formal review is reserved for genuinely irreversible decisions.

Set the pattern for agentic delivery

Define what the paved road must guarantee - the control-plane pattern, agent runtime patterns, guardrails, evals, supervision, and observability substrate that keep autonomous systems in bounds. The agentic delivery pod builds and operates it; you decide what it has to hold true.

Work inside the group design process as a contributor, not a downstream approver, while keeping the final call on the pattern.

Make sure the first pod\'s choices become the reusable pattern for the pods and teams that follow, rather than a one-off that has to be re-derived.

Design team boundaries and interaction modes so the organization\'s structure produces the loosely-coupled, fast-iterating architecture the strategy requires (inverse Conway).

Stay deliberately agile as the underlying tooling evolves. Pilot, prototype, and recommend where new capability should be adopted, including EV technology, IoT and on-vehicle systems, cloud-native patterns, and frontier AI.

Build security and compliance in by construction

Partner closely with the Senior Director of Cybersecurity and their team, who own risk assessment, to encode security, privacy, and regulatory requirements as policy-as-code and safe defaults.

Make the obligations attached to student and driver data, including FERPA and applicable privacy laws, inherited by construction rather than enforced by review.

Extend that same treatment to the safe harbor and to autonomous agents, where dynamic access provisioning and business-built prototypes expand the surface that has to stay compliant.

Required Qualifications

8+ years in enterprise, platform, or application architecture roles, with demonstrated depth and breadth across multiple IT domains and production systems at enterprise scale.

Demonstrable, current, hands-on practice working AI-native with frontier models and agents - authoring skills, rules, harnesses, and agentic workflows, and using them as your actual method of designing and deciding. This is measured by what you are doing now, not by years.

Working understanding of AI architecture: agent orchestration and runtimes, control planes, inference gateways and model routing, knowledge bases and context (RAG, MCP), evals, guardrails, and AI/MLOps.

Proven portfolio-level judgment: build-versus-buy decisions you owned, technical trade-off analysis, and the ability to make a decision stick with a line of business that wanted the other answer.

Deep integration and data architecture experience - API-first contracts, event and data streaming, canonical models, system-of-record ownership, and integration between enterprise systems such as ERP, payroll and HR, and proprietary platforms.

Experience architecting and integrating large-scale custom software products, internal and customer-facing, and making a portfolio of distinct products operate as a coherent whole.

Solid cloud architecture experience, ideally AWS - reference architectures, landing zones, well-architected design, containers and serverless runtimes, and automated or dynamic provisioning.

Design and guidance experience in knowledge management for an AI world: how documentation, standards, and institutional knowledge are structured so machines can use them.

Hands-on background across a full agile SDLC - discovery, scoping (PRDs and ADRs), delivery, testing, deployment, and support - with enough full-stack and DevOps grounding to be credible with engineers.

Experience in enterprise environments with real security, governance, data-handling, and regulatory constraints.

Strong written and verbal communication, including explaining architectural direction and trade-offs to both technical and executive audiences.

Bachelor\'s degree in Computer Science, Engineering, a related field, or equivalent practical experience.

Preferred Qualifications

Familiarity with architecture frameworks (TOGAF, C4, Zachman, FEAF) as practical tools rather than as the job itself. TOGAF certification a plus.

AWS certification, for example Solutions Architect - Professional.

Experience governing citizen development or low-code platforms at enterprise scale, including intake, promotion, and sunset.

Experience consolidating or retiring redundant systems, and living with the organizational friction that comes with it.

Experience with docs-as-code, developer portals, knowledge graphs, or MCP servers as machine-facing knowledge surfaces.

Experience with policy-as-code (for example OPA) and compliance-by-construction in regulated environments.

Platform-first architecture depth: base platform and child applications, plus shared services such as auth and accounts, messaging and notifications, search, files and media, and localization.

Experience with EV technology, IoT, telematics, and on-bus or on-vehicle technology solutions.

Experience with transportation, logistics, routing, geospatial, or operations-focused software.

Experience applying AI in governed enterprise environments, including FERPA-relevant or similarly regulated data.

What Success Looks Like

Working Style

Compensation ranges from $130,000 - $180,000 depending on experience.

First for a reason:

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Come join one of the largest transportation organizations in all of North America!

First Student is currently hiring for an Operations Supervisor. In this role you will focus on supervising day to day operations of our buses. As well as schedule the maintenance and fueling of the buses!

This is great opportunity to enhance your skill set and grow and contribute with a dynamic company.

Schedule: Monday through Friday, day shift (on call weekends 3 times a year)

Salary: $50,000-55,000/yr, depending upon experience

Job Responsibilities:

Demonstrates and promotes a safe work environment at all times
Insures drivers have the daily paperwork necessary to complete their routes. Insures completed charter paperwork is received by the Location Manager for processing.
Coordinates field trips by the assignment of personnel and vehicles.
Under location managers direction, assists drivers with establishing route descriptions.
Insures that drivers follow through with scheduled fueling and mechanical work
Observes safety practices of personnel and takes corrective action when necessary.
Assists Location Manager during training session and kick off meetings.
Attends disciplinary meetings with location manager
May interact with school officials on routine matters at smaller bus locations.
May drive bus on occasion if necessary.
Assists dispatcher when necessary.
May manage small locations under the overall direction of the Location Manager
Insures that routes meet state, local, and vendor requirements.
Reviews time sheets prior to submission to payroll.

Minimum Requirements:

3-5 years experience in transportation industry.
Good supervisory skills.
Excellent communication and organization skills.
Good Interpersonal skills
Computer skills
Subject to DOT drug testing and physical. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.

Apply/submit a resume today, for an exciting and challenging position within the First Family!

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.

First for a reason:

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Come join one of the largest transportation organizations in all of North America!

This is great opportunity to enhance your skill set and grow and contribute with a dynamic company.

Schedule: Monday through Friday, day shift (on call weekends 3 times a year)

Salary: $50,000-55,000/yr, depending upon experience

Job Responsibilities:

Demonstrates and promotes a safe work environment at all times
Insures drivers have the daily paperwork necessary to complete their routes. Insures completed charter paperwork is received by the Location Manager for processing.
Coordinates field trips by the assignment of personnel and vehicles.
Under location managers direction, assists drivers with establishing route descriptions.
Insures that drivers follow through with scheduled fueling and mechanical work
Observes safety practices of personnel and takes corrective action when necessary.
Assists Location Manager during training session and kick off meetings.
Attends disciplinary meetings with location manager
May interact with school officials on routine matters at smaller bus locations.
May drive bus on occasion if necessary.
Assists dispatcher when necessary.
May manage small locations under the overall direction of the Location Manager
Insures that routes meet state, local, and vendor requirements.
Reviews time sheets prior to submission to payroll.

Minimum Requirements:

3-5 years experience in transportation industry.
Good supervisory skills.
Excellent communication and organization skills.
Good Interpersonal skills
Computer skills
Subject to DOT drug testing and physical. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.

Apply/submit a resume today, for an exciting and challenging position within the First Family!

First for a reason:

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Programs & Services
- Home to School
  Full-service student transportation
- Special Needs Transportation
  Service, training & support
- Alternative Transportation
  Non-yellow bus services
- Non-Contract Services
  À la carte services
- Charter Bus & Van Rental
  After school, field trips & events
Technology
- Halo™
  Our proprietary technology platform
- First View®
  Vehicle tracking – districts & parents
Electrification
- Electric Buses
  Sustainable fleet solutions
- First Charge™
  Above-ground charging infrastructure
Safety & Training
- Safety Culture
  Practices, processes & technology
- Driver Training
  Comprehensive programs for drivers
- First Serves®
  Student support training program
- Safety Dog
  Our safety ambassador mascot
About
- About
  The leader in student transportation
- Leadership
  Meet our team
- Newsroom
  Media kit, news & stats
- Press Releases
  Recent happenings & developments
- Investor Relations
  Financials, sustainability & ESG
Contact
- Partner with Us
  Improve your student experience
- Contact Form
  Connect with us
- Submit an RFP
  Request a competitive proposal
- Feedback
  Community feedback portal
- Mergers & Acquisitions
  Our step-by-step process
Careers
Submit an RFP
Book a Bus
Contact

Programs & Services
- Home-to-School
  Full-service student transportation
- Special Needs Transportation
  Service, training & support
- Alternative Transportation
  Non-yellow bus services
- Non-Contract Services
  À la carte services
- Charter Bus & Van Rental
  After school, field trips & events
Technology
- HALO™
  Our proprietary technology platform
- First View®
  Vehicle tracking – districts & parents
Electrification
- Electric Buses
  Sustainable fleet solutions
- First Charge™
  Above-ground charging infrastructure
Safety & Training
- Safety Culture
  Practices, processes & technology
- Driver Training
  Comprehensive programs for drivers
- First Serves®
  Student support training program
- Safety Dog
  Our safety ambassador mascot
About
- About First Student
  The leader in student transportation
- Leadership
  Meet our team
- Newsroom
  Media kit, news & stats
- Press Releases
  Recent happenings & developments
- Investor Relations
  Financials & investor relations events
Contact
- Partner with Us
  Improve your student experience
- Contact Us
  Connect with us
- Submit an RFP
  Request a competitive proposal
- Provide Feedback
  Community feedback portal
- Mergers & Acquisitions
  Our step-by-step process

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