Router - Brooklyn, NY

Why First Student?

First Student is the largest student transportation provider in North America, helping millions of students get to and from school safely each day. Our teams play a direct role in supporting students, families, school districts, drivers, and local communities through safe, reliable, and caring transportation service.

At First Student, our work is guided by a simple purpose: getting students where they need to go safely, every day. We focus on safety, care for our students, foster teamwork, set high standards, and work to exceed customer expectations.

If you are looking for a role where your organization, communication, and problem-solving skills can make a real impact, this is a strong opportunity to join an industry leader with room to grow.

What We Offer

First Student offers a competitive compensation and benefits package that may include:

• $20.00/hr

• Medical, dental, and vision insurance

• 401(k) with company match

• Paid time off and paid holidays

• Access to earned wages before payday through Chime® MyPay at Work™*

• Salt® Rewards Program for employee savings and rewards

• Employee assistance and wellness programs

• Training, development, and advancement opportunities

• A safety-focused and team-oriented work environment

Benefits may vary by location, position, and applicable agreements.

About the Role

The Router in Brooklyn, NY supports the safe, reliable, and efficient operation of our local student transportation team. This role is responsible for helping establish, update, and maintain accurate student transportation routes while supporting route communication, data accuracy, and daily service needs.

The Router works closely with location leadership, dispatch, routing, school district partners, Board of Education/OPT contacts, parents, school personnel, drivers, and internal teams to support daily routing activity, accurate records, route updates, customer communication, compliance, and company goals.

This position is a key part of the local team and helps ensure students, families, schools, drivers, customers, and support teams have the information and follow-through needed to deliver safe and dependable service.

This role is a contract position with an anticipated end date of November 27, 2026.

What You'll Do

• Support day-to-day routing, office, and student transportation activity.

• Receive student data from the Board of Education/OPT and accurately route students in a timely and efficient manner.

• Establish and maintain student transportation routes as efficiently as possible.

• Monitor and maintain route accuracy, including route assignments, stop times, transit times, and route adjustments.

• Maintain a continuous, proactive communication loop with parents and school officials regarding route assignments, time updates, and other adjustments.

• Generate, print, and email official route updates to corresponding school administrative offices as changes occur.

• Communicate with drivers, leadership, customers, school district partners, BOE/OPT contacts, parents, vendors, and internal teams.

• Maintain accurate records, reports, schedules, route information, files, system updates, and routing documentation.

• Monitor daily service needs, route changes, customer concerns, route timing, and operational issues.

• Ensure compliance with company policies, customer expectations, and transportation requirements.

• Use phones, email, Microsoft Office, spreadsheets, routing systems, specialized data-entry databases, and other business tools.

• Verify accuracy of route times, stop times, student assignments, and related routing details.

• Identify issues, communicate concerns, and help support practical solutions.

• Support additional projects, audits, reporting, training, or operational needs as assigned.

What You'll Bring

• High school diploma or equivalent.

• Related experience in transportation, routing, dispatch, customer service, administration, data entry, logistics, or office support preferred.

• Strong comfort level using professional software systems, specialized data-entry databases, Microsoft Office, spreadsheets, email, and basic office programs.

• Knowledge of the Brooklyn/local geographic area and surrounding neighborhood layouts.

• Strong communication, organization, and problem-solving skills.

• Excellent customer service skills.

• Strong verbal and written communication skills for interacting professionally with BOE/OPT contacts, parents, school personnel, drivers, leadership, and internal teams.

• Ability to work in a fast-paced, service-focused environment.

• Ability to maintain accurate records and follow up on time-sensitive route updates.

• Ability to work well with drivers, customers, parents, school officials, vendors, leadership, and support teams.

• Ability to collaborate and perform effectively in a dynamic, team-oriented office environment.

• Strong attention to detail and ability to manage multiple route updates accurately.

Additional Requirements

• Subject to pre-employment and random drug and alcohol testing.

• Must comply with all applicable company, customer, state, and federal requirements.

Why Join Our Team?

This is more than a support position. It is an opportunity to support the people who keep our communities moving and help provide students with safe, dependable transportation every school day.

At First Student, you will be part of a team that values safety, accountability, teamwork, and continuous improvement. You will have the opportunity to make an impact locally while being backed by the resources and stability of a North American industry leader.

Apply Today

Apply today to join First Student and help us continue setting the standard for safe, reliable student transportation.

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.