First Student | Careers

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Utility Service / Fueling Associate - Para-Transit Operations

Are you dependable, hands-on, and comfortable working in a fast-paced transportation environment? We are looking for a Utility Service / Fueling Associate to help keep our para-transit fleet fueled, clean, safe, and ready for daily service.

In this role, you will support daily yard operations, fuel island activity, vehicle inspections, light maintenance, and overall facility cleanliness. This is a great opportunity for someone who takes pride in keeping operations moving and enjoys active, hands-on work.

$19.00/hr based on union CBA

What You\'ll Do

As a Utility Service / Fueling Associate, you will play an important role in preparing vehicles and supporting the daily flow of para-transit operations. Responsibilities include:

Opening the lot and checking para-transit parking areas to ensure vehicles can be dispatched on time
Repositioning vehicles as needed to maintain safe and efficient traffic flow in the yard
Opening and operating the fuel island
Taking accurate fuel stick and meter readings
Completing daily fuel inventory sheets and required fuel reports
Monitoring fuel levels and notifying management when deliveries are needed
Following proper procedures during fuel deliveries, including pre- and post-delivery readings
Checking and filling vehicle fluids, including oil, antifreeze, power steering fluid, transmission fluid, brake fluid, and windshield washer fluid
Inspecting belts, tires, and vehicles for damage during fueling or scheduled checks
Reporting vehicle damage, tire issues, or maintenance concerns immediately
Maintaining spill response supplies and assisting with spill containment procedures when necessary
Cleaning vehicle interiors and exteriors to help maintain a clean and professional fleet
Performing light building and grounds maintenance, including yard cleanup, grass, weeds, and other assigned projects
Supporting additional operational needs as assigned by management

What We\'re Looking For

The ideal candidate is reliable, safety-minded, and able to manage multiple tasks throughout the day. You should be comfortable working outdoors, communicating with team members, and following established procedures.

Minimum Qualifications

High school diploma or equivalent
Ability to prioritize tasks and manage time effectively
Strong attendance and punctuality
Ability to interact professionally with drivers, employees, customers, management, client representatives, union officials, and the public
Ability to work extended hours as needed, including weekends and holidays based on business needs

Physical Requirements and Work Environment

This is an active, hands-on position that requires working outdoors in seasonal weather conditions. Candidates must be able to:

Work in wet, cold, hot, or changing outdoor conditions
Stand, bend, stoop, crouch, squat, and kneel while performing inspections and other duties
Use full hearing, speech, and vision abilities
Use hands and fingers for paperwork, equipment, and basic manual tasks
Write clear, legible reports
Drive a company or personal vehicle for work-related purposes when required

Why This Role Matters

Every safe and on-time trip starts with a vehicle that is fueled, clean, inspected, and ready to go. In this role, your work directly supports drivers, passengers, and the overall success of para-transit operations.

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It does not restrict management\'s right to assign or reassign duties and responsibilities at any time.

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia\'s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.

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Utility Service / Fueling Associate - Para-Transit Operations

$19.00/hr based on union CBA

What You\'ll Do

As a Utility Service / Fueling Associate, you will play an important role in preparing vehicles and supporting the daily flow of para-transit operations. Responsibilities include:

Opening the lot and checking para-transit parking areas to ensure vehicles can be dispatched on time
Repositioning vehicles as needed to maintain safe and efficient traffic flow in the yard
Opening and operating the fuel island
Taking accurate fuel stick and meter readings
Completing daily fuel inventory sheets and required fuel reports
Monitoring fuel levels and notifying management when deliveries are needed
Following proper procedures during fuel deliveries, including pre- and post-delivery readings
Checking and filling vehicle fluids, including oil, antifreeze, power steering fluid, transmission fluid, brake fluid, and windshield washer fluid
Inspecting belts, tires, and vehicles for damage during fueling or scheduled checks
Reporting vehicle damage, tire issues, or maintenance concerns immediately
Maintaining spill response supplies and assisting with spill containment procedures when necessary
Cleaning vehicle interiors and exteriors to help maintain a clean and professional fleet
Performing light building and grounds maintenance, including yard cleanup, grass, weeds, and other assigned projects
Supporting additional operational needs as assigned by management

What We\'re Looking For

Minimum Qualifications

High school diploma or equivalent
Ability to prioritize tasks and manage time effectively
Strong attendance and punctuality
Ability to interact professionally with drivers, employees, customers, management, client representatives, union officials, and the public
Ability to work extended hours as needed, including weekends and holidays based on business needs

Physical Requirements and Work Environment

This is an active, hands-on position that requires working outdoors in seasonal weather conditions. Candidates must be able to:

Work in wet, cold, hot, or changing outdoor conditions
Stand, bend, stoop, crouch, squat, and kneel while performing inspections and other duties
Use full hearing, speech, and vision abilities
Use hands and fingers for paperwork, equipment, and basic manual tasks
Write clear, legible reports
Drive a company or personal vehicle for work-related purposes when required

Why This Role Matters

Disclaimer

First for a reason:

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Communicates job requirements and responsibilities to drivers.
Takes responsibility for day to day scheduling, counseling and evaluation reports to local management.
Conducts on-the-scene accident investigation; assists drivers in preparing accident reports, OSHA reports and safety violations documents.
Designs and delivers driver training and safety courses; trains new drivers and retrains those involved in accidents.
Observes drivers on the road, and corrects safety problems on the scene while documenting violations.
Liaisons between drivers and both clients and organization in customer service issues.
Evaluates and monitors driver safety and performance, as well as compliance in legal, employment and labor policy matters.
Assists Safety Manager with DOT/FTA compliance regarding drug testing and recordkeeping.
Assists in dispatching, driving, interviewing, and miscellaneous clerical tasks as needed.
Meets all driver qualifications at location.
Obtains a CDL required to operate vehicles at location, maintains that license, and drives route periodically.
Additional duties as assigned.

Minimum Education or Certifications Required

High School Diploma (or equivalent)

Minimum Experience or Skills Required

Supervisory experience with hourly employees, with 2-3 years of transit supervisory experience preferred
Computer literate with working knowledge of Word, Excel and PowerPoint
Familiar with basic vehicle mechanical processes and maintenance
Ability to effectively prioritize tasks and manage time effectively
Excellent verbal, written and relational communication skills, with ability to appropriately interact with employees of all levels including drivers, customers, senior management, client representatives, union officials and general public; fluent in English
Human resources and training experience
Work extended hours regularly, including Saturday
Demonstrate regular and consistent attendance and punctuality
Possess working vehicle to travel with in service area as needed
Essential Job Functions:
- Use of full ranges of hearing, speech and vision
- Use of fingers (manual dexterity) handling paperwork
- Stoop, crouch, squat or kneel when performing inspections of any type
- Bend at knee, hip, waist when performing duties
- Stand while performing inspections and platform training
- Be subject to wet, cold or hot environmental conditions
- Write reports in a coherent, legible way

Physical Requirements and Working Conditions

Incumbent must be able to move about the office and between floors; utilize standard office equipment; access filing system/cabinets; and communicate effectively and efficiently in person or by telephone.
Typical office environment, transit facilities, maintenance facilities and transit vehicles
Physically fit to board transit vehicles and inspect both vehicles and facilities as needed

Disclaimer
Nothing in this job description restricts management\'s right to assign or reassign duties and responsibilities to this job at any time. This job description reflects management\'s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.

First for a reason:

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Communicates job requirements and responsibilities to drivers.
Takes responsibility for day to day scheduling, counseling and evaluation reports to local management.
Conducts on-the-scene accident investigation; assists drivers in preparing accident reports, OSHA reports and safety violations documents.
Designs and delivers driver training and safety courses; trains new drivers and retrains those involved in accidents.
Observes drivers on the road, and corrects safety problems on the scene while documenting violations.
Liaisons between drivers and both clients and organization in customer service issues.
Evaluates and monitors driver safety and performance, as well as compliance in legal, employment and labor policy matters.
Assists Safety Manager with DOT/FTA compliance regarding drug testing and recordkeeping.
Assists in dispatching, driving, interviewing, and miscellaneous clerical tasks as needed.
Meets all driver qualifications at location.
Obtains a CDL required to operate vehicles at location, maintains that license, and drives route periodically.
Additional duties as assigned.

Minimum Education or Certifications Required

High School Diploma (or equivalent)

Minimum Experience or Skills Required

Supervisory experience with hourly employees, with 2-3 years of transit supervisory experience preferred
Computer literate with working knowledge of Word, Excel and PowerPoint
Familiar with basic vehicle mechanical processes and maintenance
Ability to effectively prioritize tasks and manage time effectively
Excellent verbal, written and relational communication skills, with ability to appropriately interact with employees of all levels including drivers, customers, senior management, client representatives, union officials and general public; fluent in English
Human resources and training experience
Work extended hours regularly, including Saturday
Demonstrate regular and consistent attendance and punctuality
Possess working vehicle to travel with in service area as needed
Essential Job Functions:
- Use of full ranges of hearing, speech and vision
- Use of fingers (manual dexterity) handling paperwork
- Stoop, crouch, squat or kneel when performing inspections of any type
- Bend at knee, hip, waist when performing duties
- Stand while performing inspections and platform training
- Be subject to wet, cold or hot environmental conditions
- Write reports in a coherent, legible way

Physical Requirements and Working Conditions

Incumbent must be able to move about the office and between floors; utilize standard office equipment; access filing system/cabinets; and communicate effectively and efficiently in person or by telephone.
Typical office environment, transit facilities, maintenance facilities and transit vehicles
Physically fit to board transit vehicles and inspect both vehicles and facilities as needed

First for a reason:

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Service Employee
The Service Employer maintains and fuels all school buses, activity, and commercial buses in conjunction with First Student\'s Maintenance Department: dispenses fuel, checks oil, maintains accurate stick and meter readings, stocks required supplies and equipment, and coordinates the flow of buses to ensure safe operation. Performs light maintenance as necessary to buildings and grounds.

$19.00/hr

As a Service Employee, your major responsibilities will be to:

• Opens the gates to the lot and checks bus parking areas to ensure all can be dispatched in a timely manner. Re-positions any buses that may impede the traffic in the yard
• Maintains accurate records and completes Bulk Fuel Receiving Report, Fuel Variance Report, Closing Month-end Report and Meter Calibration Report
• Notifies the Location Manager or designee when a fuel delivery is required and ensures that accurate stick readings are taken before and after delivery
• Checks and fills the oil, antifreeze, power steering, transmission fluid, brake fluid, windshield washer fluid and belts on buses being fueled
• Performs light interior and exterior maintenance on buses as required
• Performs any other management requests or directives as requested
At First Student, each individual plays an integral part of the communities they serve. We care as much about you as we do our students and that is why we are Proud & Excited to offer the following:

• Tremendous Career Advancement Opportunities
• Competitive Wages
Service Employee Requirements:

• High school diploma or GED equivalent
• Knowledge of bus maintenance
• Ability to learn maintenance skills.
• Subject to DOT drug testing and physical. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.

First for a reason:

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$19.00/hr

First for a reason:

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The Service Employer maintains and fuels all school buses, activity, and commercial buses in conjunction with First Student\'s Maintenance Department: dispenses fuel, checks oil, maintains accurate stick and meter readings, stocks required supplies and equipment, and coordinates the flow of buses to ensure safe operation. Performs light maintenance as necessary to buildings and grounds.

$19.00/hr

First for a reason:

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$19.00/hr

First for a reason:

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First for a reason:

Now Hiring Field Supervisor
At First Student, our Field Supervisors are a constant reflection of our company\'s commitment to safety and customer service. The Field Supervisor is responsible for monitoring driver performance, investigating accidents and administering compliance forms, reporting, and related activities.
At First Student, we are proud to offer:

$28.00/hr

• Tremendous Career Advancement Opportunities due to a strong presence across North America
• Positive and rewarding work environment
Field Safety Supervisor Responsibilities:

• Monitors driver pre and post trip inspections and equipment issues and takes corrective action.
• Performs driver road checks and observes drivers for work readiness.
• Performs IPP Safety contacts with drivers; corrects safety violations on the scene.
• Dispatches and drives routes as needed.
• Assists management with driver interviews.
• Monitors on time performance.
Field Safety Supervisor Experience and Skills Required:

• High school diploma or equivalent
• 1-2 years supervisory experience preferred
• Good verbal and written communication skills
• Computer literacy skills with Microsoft Word, Excel, and Outlook
• Experience dealing with collision and injury claims a plus
• Prior School Bus Driver experience preferred
• Subject to DOT drug testing and physical. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.
First Student\'s commitment to putting our customers first, dedication to safety, and an ambition to deliver dependable transportation makes for a working environment you\'ll love. As a huge company with 120,000 staff and over 2.5 billion customers worldwide, you\'ll also enjoy security, a brilliant future, and excellent training.
Apply today to join our team!

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First for a reason:

$28.00/hr

', '_version_': 1869827067362672640}, {'apply_url': 'https://firststudent.wd1.myworkdayjobs.com/firststudent/job/BROOKLYN-NY---LOGAN-ST/Paratransit-Quality-Control-Supervisor-2_JR13478/apply', 'base_remote_id': 'JR13478', 'city': 'Brooklyn', 'city_facets': 'Brooklyn', 'company': 'First Student', 'cost_center': '12771', 'country': 'US', 'custom_questions_url': 'https://apply-schema.s3.amazonaws.com/Hosted/a20de05e67e166ad2837a03a846b034d35a76c58f64440c45c0aeac7.json', 'description': '

Paratransit Quality Control Supervisor

About the Position

First Student is seeking a dependable, organized, and hands-on Paratransit Quality Control Supervisor to lead our Quality Control shift team. This role is responsible for supervising daily QC operations, supporting team performance, verifying fleet readiness, and helping ensure that paratransit vehicles are accounted for, inspected, positioned, and ready to support service.

The ideal candidate is a strong shift leader who can keep the team focused, resolve issues quickly, communicate clearly with operations and maintenance leadership, and make sure daily tasks are completed accurately and on time.

Pay Rate: $22.00/hr

What You\'ll Do

As a Paratransit Quality Control Supervisor, you will oversee the daily workflow of the QC team and help keep paratransit operations moving efficiently. Key responsibilities include:

Supervise, coach, and support Quality Control staff during assigned shifts
Train new QC team members on daily procedures, expectations, safety practices, and workflow standards
Assign shift responsibilities and ensure all required QC tasks are completed fully and accurately
Monitor team productivity, efficiency, attendance, and overall shift performance
Support employee retention by helping resolve conflicts, answering questions, and escalating concerns when needed
Verify fleet inventory according to shift requirements
Ensure the location is aware of vehicle whereabouts and that fleet status is accurately communicated
Oversee vehicle staging, repositioning, and readiness activities as needed
Communicate with operations, dispatch, maintenance, and management regarding vehicle status, delays, concerns, or workflow issues
Help identify process gaps and recommend improvements to improve team performance and daily efficiency
Maintain a safe, organized, and professional work environment
Perform additional duties as assigned by management

What We\'re Looking For

We are looking for someone who takes ownership, leads by example, and understands the importance of accuracy in a fast-moving transportation environment.

Successful candidates will bring:

Prior supervisory, lead, dispatch, fleet, transportation, maintenance, logistics, or operations experience preferred
Experience training, coaching, or assigning work to employees preferred
Strong communication and problem-solving skills
Ability to stay organized while managing multiple shift priorities
Ability to work well with drivers, dispatchers, maintenance staff, QC employees, and management
Strong attention to detail, especially when tracking vehicles, fleet status, and shift completion
Ability to resolve basic employee concerns and escalate issues appropriately
Dependability, accountability, and a team-first approach
Basic computer, reporting, or inventory tracking skills preferred
Must be able to follow company policies, safety procedures, and operational standards

\u200b

Why Join First Student?

At First Student, our teams play a critical role in helping transportation operations run safely, efficiently, and reliably. As a Paratransit Quality Control Supervisor, you will be part of the leadership team that supports vehicle readiness, employee performance, and daily service execution.

This is a strong opportunity for someone with hands-on transportation or fleet experience who is ready to take the next step into a leadership role.

Physical Requirements and Working Conditions

This position may require standing, walking, bending, reaching, and moving throughout the yard, shop, or operations area during a shift. The role may involve working both indoors and outdoors in various weather conditions. Candidates must be able to safely perform job duties in an active transportation environment and follow all company safety policies.

Disclaimer

Nothing in this job advertisement restricts management\'s right to assign or reassign duties and responsibilities to this position at any time. This description reflects management\'s assignment of essential functions and does not prescribe or restrict the tasks that may be assigned.

First for a reason:

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Paratransit Quality Control Supervisor

About the Position

Pay Rate: $22.00/hr

What You\'ll Do

As a Paratransit Quality Control Supervisor, you will oversee the daily workflow of the QC team and help keep paratransit operations moving efficiently. Key responsibilities include:

Supervise, coach, and support Quality Control staff during assigned shifts
Train new QC team members on daily procedures, expectations, safety practices, and workflow standards
Assign shift responsibilities and ensure all required QC tasks are completed fully and accurately
Monitor team productivity, efficiency, attendance, and overall shift performance
Support employee retention by helping resolve conflicts, answering questions, and escalating concerns when needed
Verify fleet inventory according to shift requirements
Ensure the location is aware of vehicle whereabouts and that fleet status is accurately communicated
Oversee vehicle staging, repositioning, and readiness activities as needed
Communicate with operations, dispatch, maintenance, and management regarding vehicle status, delays, concerns, or workflow issues
Help identify process gaps and recommend improvements to improve team performance and daily efficiency
Maintain a safe, organized, and professional work environment
Perform additional duties as assigned by management

What We\'re Looking For

We are looking for someone who takes ownership, leads by example, and understands the importance of accuracy in a fast-moving transportation environment.

Successful candidates will bring:

Prior supervisory, lead, dispatch, fleet, transportation, maintenance, logistics, or operations experience preferred
Experience training, coaching, or assigning work to employees preferred
Strong communication and problem-solving skills
Ability to stay organized while managing multiple shift priorities
Ability to work well with drivers, dispatchers, maintenance staff, QC employees, and management
Strong attention to detail, especially when tracking vehicles, fleet status, and shift completion
Ability to resolve basic employee concerns and escalate issues appropriately
Dependability, accountability, and a team-first approach
Basic computer, reporting, or inventory tracking skills preferred
Must be able to follow company policies, safety procedures, and operational standards

\u200b

Why Join First Student?

This is a strong opportunity for someone with hands-on transportation or fleet experience who is ready to take the next step into a leadership role.

Physical Requirements and Working Conditions

Disclaimer

First for a reason:

', '_version_': 1869827072973602816}, {'apply_url': 'https://firststudent.wd1.myworkdayjobs.com/firststudent/job/BROOKLYN-NY---LOGAN-ST/Paratransit-General-Manager_JR15451/apply', 'base_remote_id': 'JR15451', 'city': 'Brooklyn', 'city_facets': 'Brooklyn', 'company': 'First Student', 'cost_center': '12771', 'country': 'US', 'custom_questions_url': 'https://apply-schema.s3.amazonaws.com/Hosted/47e385c8b45eb528c121fc51ede565dc0364e1cd64a544f607d2f900.json', 'description': '

Paratransit General Manager

First Student is the largest school transportation provider in North America, with more than a century of experience providing safe and reliable transportation. We work with 1,250 school districts in 39 states and 8 Canadian provinces, carrying approximately five million students in 21,000 schools daily.

Location: Brooklyn
Pay: $195,000 - $200,000
Employment Type: Full-Time

About the Role

The Paratransit General Manager leads all aspects of daily paratransit operations, including safety, service performance, contract compliance, employee leadership, customer partnership, and financial results.

This role oversees a fast-paced transportation operation supporting passengers who rely on safe, dependable, and accessible service. The General Manager partners with drivers, dispatch, maintenance, safety, training, customer stakeholders, and regional leadership to ensure service is delivered safely, on time, and in compliance with company and contract expectations.

The ideal candidate is a hands-on transportation leader who can balance people leadership, customer service, operational discipline, and performance accountability in a high-volume environment.

Key Responsibilities

Lead daily paratransit operations to ensure safe, reliable, compliant, and customer-focused service
Oversee dispatch, routing, scheduling, driver performance, service delivery, and operational support functions
Ensure compliance with contract requirements, company policies, safety standards, and applicable regulations
Monitor key performance indicators, including on-time performance, missed trips, service delays, customer concerns, safety, staffing, and operational efficiency
Partner with customer stakeholders, agencies, and internal leadership to resolve service issues and maintain strong working relationships
Provide leadership, coaching, and direction to drivers, dispatchers, supervisors, trainers, and other location team members
Support recruiting, onboarding, training, retention, attendance, performance management, and labor planning
Promote a safety-first culture through communication, coaching, incident review, documentation, and accountability
Partner with maintenance to support fleet readiness, vehicle availability, preventive maintenance, and timely issue resolution
Support financial performance through effective management of labor, overtime, fleet utilization, productivity, and controllable expenses
Maintain accurate records, reporting, audits, and compliance documentation
Identify operational gaps and implement process improvements to improve service quality, safety, communication, and efficiency
Communicate regularly with regional leadership regarding performance, risks, staffing, customer concerns, and operational needs
Complete special projects and additional duties as assigned

What Success Looks Like

Service is delivered safely, reliably, and in compliance with contract expectations
Drivers and frontline teams receive clear leadership, communication, coaching, and support
On-time performance, service quality, safety, staffing, and customer responsiveness are consistently managed
Customer concerns, service issues, incidents, and operational risks are addressed quickly and professionally
Fleet readiness and maintenance coordination support uninterrupted service
Employee performance, attendance, conduct, and daily coverage are managed consistently
Location leadership and regional partners have clear visibility into operational performance
Financial and productivity goals are supported through disciplined operational management

Qualifications

High school diploma or equivalent required
Bachelor\'s degree in Business, Transportation, Logistics, Operations Management, or related field preferred
5+ years of transportation, paratransit, transit, logistics, school bus, or passenger transportation leadership experience preferred
Previous general management, operations management, location management, or terminal leadership experience preferred
Experience managing contract-based transportation operations strongly preferred
Experience leading frontline teams, including drivers, dispatchers, supervisors, and operational support staff
Knowledge of paratransit, ADA transportation, accessible transportation, or demand-response operations preferred
Experience with collective bargaining, union environments, or union labor relations a plus
Strong understanding of transportation safety, compliance, service performance, customer expectations, labor planning, staffing, scheduling, and performance accountability
Ability to analyze operational data and use performance metrics to drive improvement
Strong customer service, communication, conflict resolution, relationship management, problem-solving, decision-making, and follow-up skills
Ability to lead in a fast-paced environment with changing priorities and time-sensitive service needs
Financial acumen with the ability to manage labor, productivity, expenses, and operational efficiency
Computer literacy required, including ability to use Microsoft Office and transportation-related systems
Valid driver\'s license required
CDL or appropriate passenger transportation license preferred or required based on location needs

Physical Requirements and Working Conditions

Must be able to move about an office, transportation facility, vehicle yard, and field environment as needed
Ability to use standard office equipment, computers, phones, radios, filing systems, vehicles, and transportation systems
Ability to communicate effectively in person, by phone, by radio, and through electronic communication
Work may be performed in an office, dispatch area, transportation facility, vehicle yard, or field environment
May require occasional travel within the assigned service area
May require availability outside standard business hours to support service needs, emergencies, incidents, or operational issues
Possible on-the-road responsibilities may be required

Why Join First Student

Lead a mission-driven transportation operation supporting safe, reliable, and accessible service
Play a key leadership role in supporting passengers, employees, customers, and the community
Work closely with drivers, dispatch, maintenance, safety, training, customer stakeholders, and regional leadership
Help shape daily operations through leadership, process improvement, service accountability, and operational excellence
Be part of a company with more than a century of transportation experience and a strong commitment to the communities we serve

Disclaimer

Nothing in this job description restricts management\'s right to assign or reassign duties and responsibilities to this role at any time. This job description reflects management\'s assignment of essential functions and does not prescribe or restrict the tasks that may be assigned.

First for a reason:

', 'detail_page_url': '/jobs/view/Paratransit-General-Manager/Brooklyn-New-York-US/47e385c8b45eb528c121fc51ede565dc0364e1cd64a544f607d2f900', 'is_refreshed': 'False', 'job_category': 'Operations_Management', 'job_id': 'JR15451', 'job_reference': 'JR15451', 'job_type': 'Full Time', 'job_type_facets': 'Full Time', 'job_family': 'Operations_Management', 'location': 'Brooklyn, New York, US', 'location_id': '2702_JPL', 'Location_Reference': '2702_JPL', 'long': '-73.8713099', 'lat': '40.6749343', 'original_publish_date': '2026-07-02T00:00:00Z', 'post_url': 'https://firststudent.wd1.myworkdayjobs.com/firststudent/job/BROOKLYN-NY---LOGAN-ST/Paratransit-General-Manager_JR15451', 'posted_at': '2026-07-02', 'program': 'External Job Application - Salary', 'remote_id': 'JR15451', 'resume_required': True, 'resume_hidden': False, 'job_application_template': 'JOB_APPLICATION_TEMPLATE-6-11', 'state': 'NY', 'state_cp': 'NY', 'street_address': '234 Logan Street Brooklyn, NY 11208 United States of America', 'TimeType': 'Full Time', 'title': 'Paratransit General Manager', 'app_type': 'DirectApply', 'id': '47e385c8b45eb528c121fc51ede565dc0364e1cd64a544f607d2f900', 'unique_id': '47e385c8b45eb528c121fc51ede565dc0364e1cd64a544f607d2f900', 'url': 'https://firststudentinc.directapply.one/jobs/apply/47e385c8b45eb528c121fc51ede565dc0364e1cd64a544f607d2f900', 'work_hours': '40', 'zip': '11208', 'status': 'active', 'refreshed_at': '2000-01-01T00:00:00Z', 'refreshed_unique_id': 'None', 'expired_at': '2000-01-01T00:00:00Z', 'last_sync_at': '2026-07-04T23:01:07Z', 'country_dtl': 'United States', 'country_facets': 'United States', 'state_dtl': 'New York', 'state_facets': 'New York', 'short_description': 'Paratransit General Manager First Student is the largest school transportation provider in North America, with more than a century of experience provi...', 'coordinates': '40.6749343, -73.8713099', 'posted_date': '2026-07-02', 'statename': 'NY', 'searchable_field': 'Paratransit General Manager Brooklyn, New York, US NY 234 Logan Street Brooklyn, NY 11208 United States of America First Student 47e385c8b45eb528c121fc51ede565dc0364e1cd64a544f607d2f900 JR15451 JR15451 JR15451 Operations_Management Full Time Operations_Management 11208 12771 40

Paratransit General Manager

Location: Brooklyn
Pay: $195,000 - $200,000
Employment Type: Full-Time

About the Role

The ideal candidate is a hands-on transportation leader who can balance people leadership, customer service, operational discipline, and performance accountability in a high-volume environment.

Key Responsibilities

Lead daily paratransit operations to ensure safe, reliable, compliant, and customer-focused service
Oversee dispatch, routing, scheduling, driver performance, service delivery, and operational support functions
Ensure compliance with contract requirements, company policies, safety standards, and applicable regulations
Monitor key performance indicators, including on-time performance, missed trips, service delays, customer concerns, safety, staffing, and operational efficiency
Partner with customer stakeholders, agencies, and internal leadership to resolve service issues and maintain strong working relationships
Provide leadership, coaching, and direction to drivers, dispatchers, supervisors, trainers, and other location team members
Support recruiting, onboarding, training, retention, attendance, performance management, and labor planning
Promote a safety-first culture through communication, coaching, incident review, documentation, and accountability
Partner with maintenance to support fleet readiness, vehicle availability, preventive maintenance, and timely issue resolution
Support financial performance through effective management of labor, overtime, fleet utilization, productivity, and controllable expenses
Maintain accurate records, reporting, audits, and compliance documentation
Identify operational gaps and implement process improvements to improve service quality, safety, communication, and efficiency
Communicate regularly with regional leadership regarding performance, risks, staffing, customer concerns, and operational needs
Complete special projects and additional duties as assigned

What Success Looks Like

Service is delivered safely, reliably, and in compliance with contract expectations
Drivers and frontline teams receive clear leadership, communication, coaching, and support
On-time performance, service quality, safety, staffing, and customer responsiveness are consistently managed
Customer concerns, service issues, incidents, and operational risks are addressed quickly and professionally
Fleet readiness and maintenance coordination support uninterrupted service
Employee performance, attendance, conduct, and daily coverage are managed consistently
Location leadership and regional partners have clear visibility into operational performance
Financial and productivity goals are supported through disciplined operational management

Qualifications

High school diploma or equivalent required
Bachelor\'s degree in Business, Transportation, Logistics, Operations Management, or related field preferred
5+ years of transportation, paratransit, transit, logistics, school bus, or passenger transportation leadership experience preferred
Previous general management, operations management, location management, or terminal leadership experience preferred
Experience managing contract-based transportation operations strongly preferred
Experience leading frontline teams, including drivers, dispatchers, supervisors, and operational support staff
Knowledge of paratransit, ADA transportation, accessible transportation, or demand-response operations preferred
Experience with collective bargaining, union environments, or union labor relations a plus
Strong understanding of transportation safety, compliance, service performance, customer expectations, labor planning, staffing, scheduling, and performance accountability
Ability to analyze operational data and use performance metrics to drive improvement
Strong customer service, communication, conflict resolution, relationship management, problem-solving, decision-making, and follow-up skills
Ability to lead in a fast-paced environment with changing priorities and time-sensitive service needs
Financial acumen with the ability to manage labor, productivity, expenses, and operational efficiency
Computer literacy required, including ability to use Microsoft Office and transportation-related systems
Valid driver\'s license required
CDL or appropriate passenger transportation license preferred or required based on location needs

Physical Requirements and Working Conditions

Must be able to move about an office, transportation facility, vehicle yard, and field environment as needed
Ability to use standard office equipment, computers, phones, radios, filing systems, vehicles, and transportation systems
Ability to communicate effectively in person, by phone, by radio, and through electronic communication
Work may be performed in an office, dispatch area, transportation facility, vehicle yard, or field environment
May require occasional travel within the assigned service area
May require availability outside standard business hours to support service needs, emergencies, incidents, or operational issues
Possible on-the-road responsibilities may be required

Why Join First Student

Lead a mission-driven transportation operation supporting safe, reliable, and accessible service
Play a key leadership role in supporting passengers, employees, customers, and the community
Work closely with drivers, dispatch, maintenance, safety, training, customer stakeholders, and regional leadership
Help shape daily operations through leadership, process improvement, service accountability, and operational excellence
Be part of a company with more than a century of transportation experience and a strong commitment to the communities we serve

Disclaimer

First for a reason:

', '_version_': 1869827085410762752}, {'apply_url': 'https://firststudent.wd1.myworkdayjobs.com/firststudent/job/BRONX-NY---BRUSH-AVE/Paratransit-Quality-Control_JR12542/apply', 'base_remote_id': 'JR12542', 'city': 'Bronx', 'city_facets': 'Bronx', 'company': 'First Student', 'cost_center': '12782', 'country': 'US', 'custom_questions_url': 'https://apply-schema.s3.amazonaws.com/Hosted/a7021cbbbdd00117ada199e254e5ab2f9bbeb17604af580f6f675042.json', 'description': 'Maintains and fuels all para-transit vehicles in conjunction with para-transit operations center. Performs light maintenance as necessary to buildings and grounds.$17.00/hr

Job DescriptionMajor Responsibilities
- Opens the gates to the lot and checks para-transit parking areas to ensure all can be dispatched in a timely manner. Re-positions any vehicles that may impede the traffic in the yard.
- Opens the fuel island, takes accurate stick and meter readings, and turns in inventory sheets at the end of the day.
- Maintains accurate records and completes Bulk Fuel Receiving Report, Fuel Variance Report, Closing Month-end Report and Meter Calibration Report.
- Notifies the Manager or designee when a fuel delivery is required and ensures that accurate stick readings are taken before and after delivery. In addition, ensures that proper procedure is followed during delivery.
- Checks and fills the oil, antifreeze, power steering, transmission fluid, brake fluid, windshield washer fluid and belts on vehicles being fueled. Ensures that adequate supplies to perform checks are maintained at the fuel island. Communicates with the shop foreman regarding supplies and oil inventory dispensed into equipment.
- Twice a week, checks tires for damage and proper air pressure. Tire damage must be reported to the shop immediately.
- Inspects all vehicles during fueling or on a regularly scheduled basis for physical damage. Any damage will be reported immediately to the Manager or designee.
- Maintains the required inventory in the spill barrel and notifies the Manager any time supplies are used or replaced.
- In the event of a fuel spill, takes all necessary steps to contain the spill. The Manager or designee must be notified immediately.
- Maintains adequate inventories and supplies to make minor repairs and facilitate the washing of vehicles.
- Cleans interiors and exteriors of vehicles as required to maintain cleanliness of the fleet.
- Performs maintenance of buildings and grounds to include yard cleanliness, grass and weeds or any other yard projects that are assigned as necessary.
- Performs any other management requests or directives as requested.
Minimum Education or Certifications Required
- High school diploma or equivalent
Minimum Experience or Skills Required
- Ability to effectively prioritize tasks and manage time effectively.
- Ability to appropriately interact with employees of all levels including drivers, customers, senior management, client representatives, union officials, and public.
- Work extended hours regularly, including weekends and holidays to meet the business needs.
- Demonstrate regular and consistent attendance and punctuality.
Physical Requirements and Working Conditions
- The position requires the employee to work outdoors in varying, seasonal weather conditions.
- Must be able to drive company or personal vehicle to review driver performance, meet clients, and for other company related purposes.
- Must be able to:
- Use full range of hearing, speech, and vision
- Use fingers (manual dexterity) handling paperwork
- Stoop, crouch, squat, or kneel when performing inspections of any type
- Bend at knee, hip, waist when performing duties
- Stand while performing inspections
- Be subject to wet, cold, or hot environmental conditions
- Write reports in a coherent, legible way
Disclaimer
Nothing in this job description restricts management\'s right to assign or reassign duties and responsibilities to this job at any time. This job description reflects management\'s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.

First for a reason:

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Job DescriptionMajor Responsibilities
- Opens the gates to the lot and checks para-transit parking areas to ensure all can be dispatched in a timely manner. Re-positions any vehicles that may impede the traffic in the yard.
- Opens the fuel island, takes accurate stick and meter readings, and turns in inventory sheets at the end of the day.
- Maintains accurate records and completes Bulk Fuel Receiving Report, Fuel Variance Report, Closing Month-end Report and Meter Calibration Report.
- Notifies the Manager or designee when a fuel delivery is required and ensures that accurate stick readings are taken before and after delivery. In addition, ensures that proper procedure is followed during delivery.
- Checks and fills the oil, antifreeze, power steering, transmission fluid, brake fluid, windshield washer fluid and belts on vehicles being fueled. Ensures that adequate supplies to perform checks are maintained at the fuel island. Communicates with the shop foreman regarding supplies and oil inventory dispensed into equipment.
- Twice a week, checks tires for damage and proper air pressure. Tire damage must be reported to the shop immediately.
- Inspects all vehicles during fueling or on a regularly scheduled basis for physical damage. Any damage will be reported immediately to the Manager or designee.
- Maintains the required inventory in the spill barrel and notifies the Manager any time supplies are used or replaced.
- In the event of a fuel spill, takes all necessary steps to contain the spill. The Manager or designee must be notified immediately.
- Maintains adequate inventories and supplies to make minor repairs and facilitate the washing of vehicles.
- Cleans interiors and exteriors of vehicles as required to maintain cleanliness of the fleet.
- Performs maintenance of buildings and grounds to include yard cleanliness, grass and weeds or any other yard projects that are assigned as necessary.
- Performs any other management requests or directives as requested.
Minimum Education or Certifications Required
- High school diploma or equivalent
Minimum Experience or Skills Required
- Ability to effectively prioritize tasks and manage time effectively.
- Ability to appropriately interact with employees of all levels including drivers, customers, senior management, client representatives, union officials, and public.
- Work extended hours regularly, including weekends and holidays to meet the business needs.
- Demonstrate regular and consistent attendance and punctuality.
Physical Requirements and Working Conditions
- The position requires the employee to work outdoors in varying, seasonal weather conditions.
- Must be able to drive company or personal vehicle to review driver performance, meet clients, and for other company related purposes.
- Must be able to:
- Use full range of hearing, speech, and vision
- Use fingers (manual dexterity) handling paperwork
- Stoop, crouch, squat, or kneel when performing inspections of any type
- Bend at knee, hip, waist when performing duties
- Stand while performing inspections
- Be subject to wet, cold, or hot environmental conditions
- Write reports in a coherent, legible way
Disclaimer
Nothing in this job description restricts management\'s right to assign or reassign duties and responsibilities to this job at any time. This job description reflects management\'s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.

First for a reason:

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Job DescriptionMajor Responsibilities
- Opens the gates to the lot and checks para-transit parking areas to ensure all can be dispatched in a timely manner. Re-positions any vehicles that may impede the traffic in the yard.
- Opens the fuel island, takes accurate stick and meter readings, and turns in inventory sheets at the end of the day.
- Maintains accurate records and completes Bulk Fuel Receiving Report, Fuel Variance Report, Closing Month-end Report and Meter Calibration Report.
- Notifies the Manager or designee when a fuel delivery is required and ensures that accurate stick readings are taken before and after delivery. In addition, ensures that proper procedure is followed during delivery.
- Checks and fills the oil, antifreeze, power steering, transmission fluid, brake fluid, windshield washer fluid and belts on vehicles being fueled. Ensures that adequate supplies to perform checks are maintained at the fuel island. Communicates with the shop foreman regarding supplies and oil inventory dispensed into equipment.
- Twice a week, checks tires for damage and proper air pressure. Tire damage must be reported to the shop immediately.
- Inspects all vehicles during fueling or on a regularly scheduled basis for physical damage. Any damage will be reported immediately to the Manager or designee.
- Maintains the required inventory in the spill barrel and notifies the Manager any time supplies are used or replaced.
- In the event of a fuel spill, takes all necessary steps to contain the spill. The Manager or designee must be notified immediately.
- Maintains adequate inventories and supplies to make minor repairs and facilitate the washing of vehicles.
- Cleans interiors and exteriors of vehicles as required to maintain cleanliness of the fleet.
- Performs maintenance of buildings and grounds to include yard cleanliness, grass and weeds or any other yard projects that are assigned as necessary.
- Performs any other management requests or directives as requested.
Minimum Education or Certifications Required
- High school diploma or equivalent
Minimum Experience or Skills Required
- Ability to effectively prioritize tasks and manage time effectively.
- Ability to appropriately interact with employees of all levels including drivers, customers, senior management, client representatives, union officials, and public.
- Work extended hours regularly, including weekends and holidays to meet the business needs.
- Demonstrate regular and consistent attendance and punctuality.
Physical Requirements and Working Conditions
- The position requires the employee to work outdoors in varying, seasonal weather conditions.
- Must be able to drive company or personal vehicle to review driver performance, meet clients, and for other company related purposes.
- Must be able to:
- Use full range of hearing, speech, and vision
- Use fingers (manual dexterity) handling paperwork
- Stoop, crouch, squat, or kneel when performing inspections of any type
- Bend at knee, hip, waist when performing duties
- Stand while performing inspections
- Be subject to wet, cold, or hot environmental conditions
- Write reports in a coherent, legible way
Disclaimer
Nothing in this job description restricts management\'s right to assign or reassign duties and responsibilities to this job at any time. This job description reflects management\'s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.

First for a reason:

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Job DescriptionMajor Responsibilities
- Opens the gates to the lot and checks para-transit parking areas to ensure all can be dispatched in a timely manner. Re-positions any vehicles that may impede the traffic in the yard.
- Opens the fuel island, takes accurate stick and meter readings, and turns in inventory sheets at the end of the day.
- Maintains accurate records and completes Bulk Fuel Receiving Report, Fuel Variance Report, Closing Month-end Report and Meter Calibration Report.
- Notifies the Manager or designee when a fuel delivery is required and ensures that accurate stick readings are taken before and after delivery. In addition, ensures that proper procedure is followed during delivery.
- Checks and fills the oil, antifreeze, power steering, transmission fluid, brake fluid, windshield washer fluid and belts on vehicles being fueled. Ensures that adequate supplies to perform checks are maintained at the fuel island. Communicates with the shop foreman regarding supplies and oil inventory dispensed into equipment.
- Twice a week, checks tires for damage and proper air pressure. Tire damage must be reported to the shop immediately.
- Inspects all vehicles during fueling or on a regularly scheduled basis for physical damage. Any damage will be reported immediately to the Manager or designee.
- Maintains the required inventory in the spill barrel and notifies the Manager any time supplies are used or replaced.
- In the event of a fuel spill, takes all necessary steps to contain the spill. The Manager or designee must be notified immediately.
- Maintains adequate inventories and supplies to make minor repairs and facilitate the washing of vehicles.
- Cleans interiors and exteriors of vehicles as required to maintain cleanliness of the fleet.
- Performs maintenance of buildings and grounds to include yard cleanliness, grass and weeds or any other yard projects that are assigned as necessary.
- Performs any other management requests or directives as requested.
Minimum Education or Certifications Required
- High school diploma or equivalent
Minimum Experience or Skills Required
- Ability to effectively prioritize tasks and manage time effectively.
- Ability to appropriately interact with employees of all levels including drivers, customers, senior management, client representatives, union officials, and public.
- Work extended hours regularly, including weekends and holidays to meet the business needs.
- Demonstrate regular and consistent attendance and punctuality.
Physical Requirements and Working Conditions
- The position requires the employee to work outdoors in varying, seasonal weather conditions.
- Must be able to drive company or personal vehicle to review driver performance, meet clients, and for other company related purposes.
- Must be able to:
- Use full range of hearing, speech, and vision
- Use fingers (manual dexterity) handling paperwork
- Stoop, crouch, squat, or kneel when performing inspections of any type
- Bend at knee, hip, waist when performing duties
- Stand while performing inspections
- Be subject to wet, cold, or hot environmental conditions
- Write reports in a coherent, legible way
Disclaimer
Nothing in this job description restricts management\'s right to assign or reassign duties and responsibilities to this job at any time. This job description reflects management\'s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.

First for a reason:

', '_version_': 1869827069227040768}], 'client': 'firststudentinc', 'loc': ['Hasbrouck Heights', 'Mount Vernon', 'Mt Vernon', 'Brooklyn', 'Bronx'], 'jobs_type': [], 'post_dt': [], 'similar_jobs': ['Fleet Technician (B)', 'Conducteurs (trices) de berline scolaire', 'Monitor/Aide', 'School Bus Monitor- Poplar Bluff, MO', 'Benefits Coordinator'], 'cntry_dict': {}, 'state_list': {}, 'loc_dict': {}, 'type_dict': {}, 'type_list': [], 'jobcat_dict': {}}

Programs & Services
- Home to School
  Full-service student transportation
- Special Needs Transportation
  Service, training & support
- Alternative Transportation
  Non-yellow bus services
- Non-Contract Services
  À la carte services
- Charter Bus & Van Rental
  After school, field trips & events
Technology
- Halo™
  Our proprietary technology platform
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  Vehicle tracking – districts & parents
Electrification
- Electric Buses
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  Above-ground charging infrastructure
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Contact
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Submit an RFP
Book a Bus
Contact

Programs & Services
- Home-to-School
  Full-service student transportation
- Special Needs Transportation
  Service, training & support
- Alternative Transportation
  Non-yellow bus services
- Non-Contract Services
  À la carte services
- Charter Bus & Van Rental
  After school, field trips & events
Technology
- HALO™
  Our proprietary technology platform
- First View®
  Vehicle tracking – districts & parents
Electrification
- Electric Buses
  Sustainable fleet solutions
- First Charge™
  Above-ground charging infrastructure
Safety & Training
- Safety Culture
  Practices, processes & technology
- Driver Training
  Comprehensive programs for drivers
- First Serves®
  Student support training program
- Safety Dog
  Our safety ambassador mascot
About
- About First Student
  The leader in student transportation
- Leadership
  Meet our team
- Newsroom
  Media kit, news & stats
- Press Releases
  Recent happenings & developments
- Investor Relations
  Financials & investor relations events
Contact
- Partner with Us
  Improve your student experience
- Contact Us
  Connect with us
- Submit an RFP
  Request a competitive proposal
- Provide Feedback
  Community feedback portal
- Mergers & Acquisitions
  Our step-by-step process

Paratransit Quality Control Specialist

First Student

Hasbrouck Heights, New Jersey, US

Full Time

$19.00/Hr

601 US Highway 46 W Hasbrouck Heights, NJ 07604-3118 United States of America

Utility Service / Fueling Associate - Para-Transit Operations Are you dependable, hands-on, and comfortable working in a fast-paced transportation env...

Posted 2026-06-30

Fleet Road Supervisor

First Student

Mount Vernon, New York, US

Full Time

$30.00/Hr

701 S. Columbus Ave. Mount Vernon, NY 10550-4715 United States of America

Serves as First Line supervisors for Drivers, customer response, driver field evaluation and accident first-responders.$30.00/hr Major Responsibilitie...

Posted 2026-04-03

Fleet Service Employee

First Student

Mt Vernon, New York, US

Full Time

$19.00/Hr

80 Edison Avenue Mt Vernon, NY 10550 United States of America

Service Employee The Service Employer maintains and fuels all school buses, activity, and commercial buses in conjunction with First Student's Mainten...

Posted 2026-04-03

Fleet Service Employee

First Student

Brooklyn, New York, US

Full Time

$19.00/Hr

3100 Cropsey Ave Brooklyn, NY 11224-2702 United States of America

The Service Employer maintains and fuels all school buses, activity, and commercial buses in conjunction with First Student's Maintenance Department: ...

Posted 2026-04-03

Fleet Field Supervisor

First Student

Brooklyn, New York, US

Full Time

$28.00/Hr

234 Logan Street Brooklyn, NY 11208 United States of America

First for a reason: At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and pass...

Posted 2025-12-03

Paratransit Quality Control Supervisor-2

First Student

Brooklyn, New York, US

Full Time

$22.00/Hr

234 Logan Street Brooklyn, NY 11208 United States of America

Paratransit Quality Control Supervisor About the Position First Student is seeking a dependable, organized, and hands-on Paratransit Quality Control S...

Posted 2026-06-09

Paratransit General Manager

First Student

Brooklyn, New York, US

Full Time

234 Logan Street Brooklyn, NY 11208 United States of America

Paratransit General Manager First Student is the largest school transportation provider in North America, with more than a century of experience provi...

Posted 2026-07-02

Paratransit Quality Control

First Student

Bronx, New York, US

Full Time

$17.00/Hr

905 Brush Avenue Bronx, NY 10465 United States of America

Maintains and fuels all para-transit vehicles in conjunction with para-transit operations center. Performs light maintenance as necessary to buildings...

Posted 2026-03-09

Paratransit Quality Control

First Student

Bronx, New York, US

Full Time

$17.00/Hr

905 Brush Avenue Bronx, NY 10465 United States of America

Maintains and fuels all para-transit vehicles in conjunction with para-transit operations center. Performs light maintenance as necessary to buildings...

Posted 2026-03-05

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Utility Service / Fueling Associate - Para-Transit Operations

What You\'ll Do

What We\'re Looking For

Minimum Qualifications

Physical Requirements and Work Environment

Why This Role Matters

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Utility Service / Fueling Associate - Para-Transit Operations

What You\'ll Do

What We\'re Looking For

Minimum Qualifications

Physical Requirements and Work Environment

Why This Role Matters

Disclaimer

Paratransit Quality Control Supervisor

About the Position

What You\'ll Do

What We\'re Looking For

Why Join First Student?

Physical Requirements and Working Conditions

Disclaimer

Paratransit Quality Control Supervisor

About the Position

What You\'ll Do

What We\'re Looking For

Why Join First Student?

Physical Requirements and Working Conditions

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