First Student | Careers

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Assist in working with and onboarding transportation partners, managing the daily trips and assisting parents and districts to take care of their needs \u200b
Daily customer management to include but not limited to day-to-day operations, new client start-ups, client retention, and development\u200b
Assist in capturing new business opportunities with current customers and new clients. Work with internal staff on completing proposals and negotiating with customers\u200b
Acquire and manage staff equipment and any items required to perform trips (i.e: driver/staff badges, business cards, etc.)\u200b
Monitor any new legislations affecting alternative student transportation. Assist team with implementing new legislations.
Daily customer management to include but not limited to day-to-day operations, new client start-ups, client retention, and development.\u200b
Will be required to assist in finding, onboarding, and developing ongoing relationships with local and national transportation providers. \u200b
During school year startup, it will be required to communicate and negotiate proposed routes with local service providers. \u200b
Assist in capturing new business opportunities with current customers and new clients. Work with internal staff on completing proposals and negotiating with customers. \u200b
Responsible for overseeing and ensuring that accounts are running efficiently, and customer service levels are managed to client expectations. \u200b
Oversee vehicle maintenance and compliance along with managing a large driver and transportation partner pool. \u200b
Work in collaboration with internal departments to execute reports and programs to improve service quality, reduce costs, and increase service productivity.\u200b
Maintain a safe and efficient environment for our passengers, contractors, and non-riding public by managing regulatory and client policies and procedures.\u200b
Follow all First Student policies and procedures while providing the best customers service to our clients. \u200b
Use effective industry skills and abilities to support and grow daily transportation operations.\u200b
Must be able to learn and utilize technical skills to create reports, SOP\'s, and assist in formulating standard practices within FirstAlt. \u200b
Duties and responsibilities are not limited to above descriptions and can be modified or changed at the discretion of Management. \u200b

Disclaimer
Nothing in this job description restricts management\'s right to assign or reassign duties and responsibilities to this job at any time. This job description reflects management\'s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia\'s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.

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Assist in working with and onboarding transportation partners, managing the daily trips and assisting parents and districts to take care of their needs \u200b
Daily customer management to include but not limited to day-to-day operations, new client start-ups, client retention, and development\u200b
Assist in capturing new business opportunities with current customers and new clients. Work with internal staff on completing proposals and negotiating with customers\u200b
Acquire and manage staff equipment and any items required to perform trips (i.e: driver/staff badges, business cards, etc.)\u200b
Monitor any new legislations affecting alternative student transportation. Assist team with implementing new legislations.
Daily customer management to include but not limited to day-to-day operations, new client start-ups, client retention, and development.\u200b
Will be required to assist in finding, onboarding, and developing ongoing relationships with local and national transportation providers. \u200b
During school year startup, it will be required to communicate and negotiate proposed routes with local service providers. \u200b
Assist in capturing new business opportunities with current customers and new clients. Work with internal staff on completing proposals and negotiating with customers. \u200b
Responsible for overseeing and ensuring that accounts are running efficiently, and customer service levels are managed to client expectations. \u200b
Oversee vehicle maintenance and compliance along with managing a large driver and transportation partner pool. \u200b
Work in collaboration with internal departments to execute reports and programs to improve service quality, reduce costs, and increase service productivity.\u200b
Maintain a safe and efficient environment for our passengers, contractors, and non-riding public by managing regulatory and client policies and procedures.\u200b
Follow all First Student policies and procedures while providing the best customers service to our clients. \u200b
Use effective industry skills and abilities to support and grow daily transportation operations.\u200b
Must be able to learn and utilize technical skills to create reports, SOP\'s, and assist in formulating standard practices within FirstAlt. \u200b
Duties and responsibilities are not limited to above descriptions and can be modified or changed at the discretion of Management. \u200b

First for a reason:

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Programs & Services
- Home to School
  Full-service student transportation
- Special Needs Transportation
  Service, training & support
- Alternative Transportation
  Non-yellow bus services
- Non-Contract Services
  À la carte services
- Charter Bus & Van Rental
  After school, field trips & events
Technology
- Halo™
  Our proprietary technology platform
- First View®
  Vehicle tracking – districts & parents
Electrification
- Electric Buses
  Sustainable fleet solutions
- First Charge™
  Above-ground charging infrastructure
Safety & Training
- Safety Culture
  Practices, processes & technology
- Driver Training
  Comprehensive programs for drivers
- First Serves®
  Student support training program
- Safety Dog
  Our safety ambassador mascot
About
- About
  The leader in student transportation
- Leadership
  Meet our team
- Newsroom
  Media kit, news & stats
- Press Releases
  Recent happenings & developments
- Investor Relations
  Financials, sustainability & ESG
Contact
- Partner with Us
  Improve your student experience
- Contact Form
  Connect with us
- Submit an RFP
  Request a competitive proposal
- Feedback
  Community feedback portal
- Mergers & Acquisitions
  Our step-by-step process
Careers
Submit an RFP
Book a Bus
Contact

Programs & Services
- Home-to-School
  Full-service student transportation
- Special Needs Transportation
  Service, training & support
- Alternative Transportation
  Non-yellow bus services
- Non-Contract Services
  À la carte services
- Charter Bus & Van Rental
  After school, field trips & events
Technology
- HALO™
  Our proprietary technology platform
- First View®
  Vehicle tracking – districts & parents
Electrification
- Electric Buses
  Sustainable fleet solutions
- First Charge™
  Above-ground charging infrastructure
Safety & Training
- Safety Culture
  Practices, processes & technology
- Driver Training
  Comprehensive programs for drivers
- First Serves®
  Student support training program
- Safety Dog
  Our safety ambassador mascot
About
- About First Student
  The leader in student transportation
- Leadership
  Meet our team
- Newsroom
  Media kit, news & stats
- Press Releases
  Recent happenings & developments
- Investor Relations
  Financials & investor relations events
Contact
- Partner with Us
  Improve your student experience
- Contact Us
  Connect with us
- Submit an RFP
  Request a competitive proposal
- Provide Feedback
  Community feedback portal
- Mergers & Acquisitions
  Our step-by-step process

FirstAlt Operations Rep l

First Student

Harrisburg, Pennsylvania, US

Full Time

123 Main St Harrisburg, PA 17101 United States of America

Job DescriptionMajor ResponsibilitiesAssist in working with and onboarding transportation partners, managing the daily trips and assisting parents and...

Posted 2026-02-24

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FirstAlt Operations Rep l

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