First Student | Careers

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Act as the main point of contact for clients in regard to routing, student information, school schedules, etc.\u200b
Work with Field Operations to ensure driver compliance is completed and up to date per school district and state standards. \u200b
Manage the day to day scheduled trips, ensuring trips have been started, are running on time, completed and troubleshoot trips that need immediate attention. \u200b
Effectively communicate via telephone, email, text message, and chat applications with a school districts, transportation partners and team members.\u200b
This position requires a high level of customer service communication and care \u200b
Handle escalated situations with a sense of urgency, calmness, and professionalism \u200b
When applicable, Agents assigned to bilingual speaking roles will be required to meet all expectations in their designated language as outlined in this document
The main point of contact for clients in regard to routing, student information, school schedules, etc.\u200b
Builds and maintains all routes building new client quotes, creating and implementing new routes, and consolidate existing routes\u200b
Build positive client relationships by frequently checking in and following up on questions or concerns they may have\u200b
Ensure all client communication and requests are being responded to and are completed in a timely manner\u200b
Regular email communication with clients, but also assist with inbound/outbound calls to clients, parents/guardians, students, schools, and drivers. \u200b
Generate and review reports on a daily, weekly, and monthly basis. This can include items such as daily trip count, trip details, billing concerns/questions, incident/accident reports. Etc.\u200b
Maintain calendar adjustments including weather delays, holidays, minimum releases, etc.\u200b
Expediting concerns and issues to the appropriate team. \u200b
Staff will be cross trained with other FirstAlt departments as directed by management \u200b
Duties and responsibilities are not limited to above descriptions and can be modified or changed at the discretion of Management.

Disclaimer
Nothing in this job description restricts management\'s right to assign or reassign duties and responsibilities to this job at any time. This job description reflects management\'s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia\'s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.

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Act as the main point of contact for clients in regard to routing, student information, school schedules, etc.\u200b
Work with Field Operations to ensure driver compliance is completed and up to date per school district and state standards. \u200b
Manage the day to day scheduled trips, ensuring trips have been started, are running on time, completed and troubleshoot trips that need immediate attention. \u200b
Effectively communicate via telephone, email, text message, and chat applications with a school districts, transportation partners and team members.\u200b
This position requires a high level of customer service communication and care \u200b
Handle escalated situations with a sense of urgency, calmness, and professionalism \u200b
When applicable, Agents assigned to bilingual speaking roles will be required to meet all expectations in their designated language as outlined in this document
The main point of contact for clients in regard to routing, student information, school schedules, etc.\u200b
Builds and maintains all routes building new client quotes, creating and implementing new routes, and consolidate existing routes\u200b
Build positive client relationships by frequently checking in and following up on questions or concerns they may have\u200b
Ensure all client communication and requests are being responded to and are completed in a timely manner\u200b
Regular email communication with clients, but also assist with inbound/outbound calls to clients, parents/guardians, students, schools, and drivers. \u200b
Generate and review reports on a daily, weekly, and monthly basis. This can include items such as daily trip count, trip details, billing concerns/questions, incident/accident reports. Etc.\u200b
Maintain calendar adjustments including weather delays, holidays, minimum releases, etc.\u200b
Expediting concerns and issues to the appropriate team. \u200b
Staff will be cross trained with other FirstAlt departments as directed by management \u200b
Duties and responsibilities are not limited to above descriptions and can be modified or changed at the discretion of Management.

Disclaimer
Nothing in this job description restricts management\'s right to assign or reassign duties and responsibilities to this job at any time. This job description reflects management\'s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia\'s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.

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Programs & Services
- Home to School
  Full-service student transportation
- Special Needs Transportation
  Service, training & support
- Alternative Transportation
  Non-yellow bus services
- Non-Contract Services
  À la carte services
- Charter Bus & Van Rental
  After school, field trips & events
Technology
- Halo™
  Our proprietary technology platform
- First View®
  Vehicle tracking – districts & parents
Electrification
- Electric Buses
  Sustainable fleet solutions
- First Charge™
  Above-ground charging infrastructure
Safety & Training
- Safety Culture
  Practices, processes & technology
- Driver Training
  Comprehensive programs for drivers
- First Serves®
  Student support training program
- Safety Dog
  Our safety ambassador mascot
About
- About
  The leader in student transportation
- Leadership
  Meet our team
- Newsroom
  Media kit, news & stats
- Press Releases
  Recent happenings & developments
- Investor Relations
  Financials, sustainability & ESG
Contact
- Partner with Us
  Improve your student experience
- Contact Form
  Connect with us
- Submit an RFP
  Request a competitive proposal
- Feedback
  Community feedback portal
- Mergers & Acquisitions
  Our step-by-step process
Careers
Submit an RFP
Book a Bus
Contact

Programs & Services
- Home-to-School
  Full-service student transportation
- Special Needs Transportation
  Service, training & support
- Alternative Transportation
  Non-yellow bus services
- Non-Contract Services
  À la carte services
- Charter Bus & Van Rental
  After school, field trips & events
Technology
- HALO™
  Our proprietary technology platform
- First View®
  Vehicle tracking – districts & parents
Electrification
- Electric Buses
  Sustainable fleet solutions
- First Charge™
  Above-ground charging infrastructure
Safety & Training
- Safety Culture
  Practices, processes & technology
- Driver Training
  Comprehensive programs for drivers
- First Serves®
  Student support training program
- Safety Dog
  Our safety ambassador mascot
About
- About First Student
  The leader in student transportation
- Leadership
  Meet our team
- Newsroom
  Media kit, news & stats
- Press Releases
  Recent happenings & developments
- Investor Relations
  Financials & investor relations events
Contact
- Partner with Us
  Improve your student experience
- Contact Us
  Connect with us
- Submit an RFP
  Request a competitive proposal
- Provide Feedback
  Community feedback portal
- Mergers & Acquisitions
  Our step-by-step process

FirstAlt Client Services Rep ll

First Student

Harrisburg, Pennsylvania, US

Full Time

123 Main St Harrisburg, PA 17101 United States of America

Job Description Major Responsibilities Act as the main point of contact for clients in regard to routing, student information, school schedules, etc....

Posted 2026-05-27

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FirstAlt Client Services Rep ll

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