The Compensation Coordinator (Hourly) provides operational and administrative support for compensation programs, with a primary focus on managing Workday help cases and administering union (CBA) step progression and pay structures. This role ensures accurate and timely processing of compensation transactions, supports compliance with collective bargaining agreements, and delivers responsive service to employees, managers, and HR partners.

Key Responsibilities

Workday Help Case Management

• Serve as a primary contact for compensation-related Workday help cases
• Triage, research, and resolve inbound inquiries related to pay changes, job data, and compensation processes
• Ensure timely case resolution in line with service level agreements (SLAs)
• Route complex or escalated issues to Compensation Analysts or COEs as needed
• Maintain accurate case documentation and audit trails within Workday

CBA Step Progression & Structure Administration

• Administer step increases in accordance with collective bargaining agreements (CBAs)
• Track eligibility for step progression based on tenure, hours worked, or contract rules
• Execute step increases in Workday and validate correct pay rates
• Maintain and update union pay structures, step tables, and related documentation
• Partner with HR, Labor Relations, and Payroll to ensure compliance with CBA terms
• Support audits and grievance-related data requests tied to compensation

Compensation Transactions & Data Management

• Ensure data accuracy across Workday, with a focus on data integrity
• Perform regular audits and reconciliations of compensation data
• Maintain spreadsheets and tracking logs for step progressions and transactions

Reporting & Analytics Support

• Coordinate with Workday team for standard and ad hoc reports related to compensation transactions, step movements, and case volumes
• Support pay audits, compliance checks, and internal reporting needs
• Assist with data validation during compensation cycles

Program Coordination

• Support annual compensation processes (merit, bonus cycles) as applicable
• Track process timelines and ensure completion of assigned tasks
• Assist with documentation, job aids, and compensation guidelines

Compliance & Governance

• Ensure compensation practices align with internal policies, CBAs, and applicable regulations
• Maintain thorough documentation to support audits and compliance reviews
• Handle sensitive compensation data with a high level of confidentiality

Customer Service & Collaboration

• Provide timely, professional support to employees, managers, HR Business Partners, and Labor Relations
• Educate stakeholders on compensation processes, step progression rules, and Workday usage
• Collaborate cross-functionally with Payroll, HR Operations, and Total Rewards

Qualifications

Education & Experience

• Associate's or Bachelor's degree in HR, Business, or related field preferred
• 1-3 years of HR operations, compensation, payroll, or data administration experience
• Experience supporting union environments or CBAs preferred

Skills & Competencies

• Experience working in Workday, including case management and transactions strongly preferred
• Strong attention to detail and accuracy in high-volume processing
• Proficiency in Excel (tracking, reconciliation, basic formulas)
• Knowledge of union pay practices, step progression structures, or labor agreements preferred
• Strong organizational, problem-solving, and time management skills
• Ability to manage multiple priorities and meet deadlines
• Excellent customer service and communication skills
• High level of discretion with confidential information

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.