First Student | Careers

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At First Student, our Dispatchers are a constant reflection of our company\'s commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on front line.

At First Student, we are proud to offer:

$24.91/hr, based upon experience
Monday through Friday 8:00a-5:00p full-time schedule
Tremendous Career Advancement Opportunities due to a strong presence across North America
Positive and rewarding work environment

Dispatcher Responsibilities:

Oversees all routes and scheduling of buses
Counsels and coaches drivers and monitors
Handles heavy phone and radio traffic
Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager
Serves as primary communication liaison with major contracted customer
May handle charter reservations, billing, or driver payroll
Provides solutions to drop-off and pick-up problems
Handle back-up driver duties or perform miscellaneous clerical duties as needed
Completes assignment of special projects
Assists with supervision of day-to-day operations

Dispatcher Experience and Skills Required:

3-5 years experience
High school diploma or equivalent
Basic knowledge of radio dispatch equipment
Excellent communication and customer service skills
Ability to deliver under time constraints and deadlines
Previous terminal operations, dispatch, or driver experience
Computer literate
Subject to DOT drug testing and physical. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.

First Students commitment to putting our customers first, dedication to safety, and an ambition to deliver dependable transportation makes for a working environment you\'ll love. As a huge company with 120,000 staff and over 2.5 billion customers worldwide, you\'ll also enjoy security, a brilliant future, and excellent training.

Apply today to join our team!

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all."

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia\'s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.

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At First Student, we are proud to offer:

$24.91/hr, based upon experience
Monday through Friday 8:00a-5:00p full-time schedule
Tremendous Career Advancement Opportunities due to a strong presence across North America
Positive and rewarding work environment

Dispatcher Responsibilities:

Oversees all routes and scheduling of buses
Counsels and coaches drivers and monitors
Handles heavy phone and radio traffic
Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager
Serves as primary communication liaison with major contracted customer
May handle charter reservations, billing, or driver payroll
Provides solutions to drop-off and pick-up problems
Handle back-up driver duties or perform miscellaneous clerical duties as needed
Completes assignment of special projects
Assists with supervision of day-to-day operations

Dispatcher Experience and Skills Required:

3-5 years experience
High school diploma or equivalent
Basic knowledge of radio dispatch equipment
Excellent communication and customer service skills
Ability to deliver under time constraints and deadlines
Previous terminal operations, dispatch, or driver experience
Computer literate
Subject to DOT drug testing and physical. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.

Apply today to join our team!

First for a reason:

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Programs & Services
- Home to School
  Full-service student transportation
- Special Needs Transportation
  Service, training & support
- Alternative Transportation
  Non-yellow bus services
- Non-Contract Services
  À la carte services
- Charter Bus & Van Rental
  After school, field trips & events
Technology
- Halo™
  Our proprietary technology platform
- First View®
  Vehicle tracking – districts & parents
Electrification
- Electric Buses
  Sustainable fleet solutions
- First Charge™
  Above-ground charging infrastructure
Safety & Training
- Safety Culture
  Practices, processes & technology
- Driver Training
  Comprehensive programs for drivers
- First Serves®
  Student support training program
- Safety Dog
  Our safety ambassador mascot
About
- About
  The leader in student transportation
- Leadership
  Meet our team
- Newsroom
  Media kit, news & stats
- Press Releases
  Recent happenings & developments
- Investor Relations
  Financials, sustainability & ESG
Contact
- Partner with Us
  Improve your student experience
- Contact Form
  Connect with us
- Submit an RFP
  Request a competitive proposal
- Feedback
  Community feedback portal
- Mergers & Acquisitions
  Our step-by-step process
Careers
Submit an RFP
Book a Bus
Contact

Programs & Services
- Home-to-School
  Full-service student transportation
- Special Needs Transportation
  Service, training & support
- Alternative Transportation
  Non-yellow bus services
- Non-Contract Services
  À la carte services
- Charter Bus & Van Rental
  After school, field trips & events
Technology
- HALO™
  Our proprietary technology platform
- First View®
  Vehicle tracking – districts & parents
Electrification
- Electric Buses
  Sustainable fleet solutions
- First Charge™
  Above-ground charging infrastructure
Safety & Training
- Safety Culture
  Practices, processes & technology
- Driver Training
  Comprehensive programs for drivers
- First Serves®
  Student support training program
- Safety Dog
  Our safety ambassador mascot
About
- About First Student
  The leader in student transportation
- Leadership
  Meet our team
- Newsroom
  Media kit, news & stats
- Press Releases
  Recent happenings & developments
- Investor Relations
  Financials & investor relations events
Contact
- Partner with Us
  Improve your student experience
- Contact Us
  Connect with us
- Submit an RFP
  Request a competitive proposal
- Provide Feedback
  Community feedback portal
- Mergers & Acquisitions
  Our step-by-step process

Dispatcher

First Student

Normal, Illinois, US

Full Time

$24.91/Hr

2000 Eagle Road Normal, IL 61761 United States of America

At First Student, our Dispatchers are a constant reflection of our company's commitment to safety and customer service. The Dispatcher is responsible ...

Posted 2026-04-08

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