First Student | Careers

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The Junior Analyst collaborates with key business stakeholders, portfolio managers, and subject matter experts to grasp the factors driving business change. They play a supportive role in enabling strategic business goals through technology. This analyst is at an entry level, they are beginning to establish relationships within the organization and assisting in basic analysis of critical business needs.

Major Responsibilities

Builds strong relationships with business stakeholders and subject matter experts to develop in-depth understanding of key business functions and the business processes they support.
Elicits business relationships using techniques such as interviews, document analysis, workshops, surveys, site visits, business process analysis, use case scenarios, and business analysis.
Evaluates information gathered from multiple sources to reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding and distinguish user requests from the underlying needs of the business.
Understands the importance of process standardization and facilitates discussions with the business to define "as-is" and "to-be" business process design and supporting business rules.
Provides clearly written documentation, including business requirements and processes to ensure traceability from business analysis through solution design and delivery; documentation should be clearly understood by both business stakeholders and solutions provider.
Works closely with the appropriate Program leads and Application owners to ensure business requirements are understood and the solution addresses complex business challenges.
Coordinates with key users/user groups to determine impact of proposed changes in systems and ensure solutions stay in line with business needs.
Works as a liaison between end users, project and support teams, including collaborating the validation of deliverables and ensuring process modifications are documented and communicated effectively.
Works with Strategic Integrator to elicit required information from the business for deliverables and functional requirements. Ensures the business requirements are effectively translated into detailed functional specifications from which appropriate business systems can be implemented or existing systems enhanced.
Communicates regularly with business stakeholders, acting as a liaison between the business and solutions provider to manage expectations of the scope of business requirements on the delivery of business solutions.
Maintains visibility to all planned and ongoing projects, and ensures that the impacts of these activities on the business organization are communicated to the appropriate business stakeholders in a timely manner.
Ensures that the appropriate IT and business leadership is engaged to adequately manage the business demand with the organization\'s ability to supply solutions to their business needs.
Directs feedback from the business organization to the appropriate IT leadership to keep them apprised of issues, concerns, and impact to normal operations.
Works collaboratively with the appropriate groups to coordinate requests for change to current business applications in support of business requirements.
Ensures changes are managed effectively and communicated to the appropriate business organization where the business may be impacted by the change.
Identifies business areas of improvements, process improvements, and opportunities to increase effectiveness, proficiency, and processes.
Maintains up-to-date knowledge of emerging technology trends and developments in areas of interest to the business.
Understands business priorities and provides input to the portfolio management teams.
Identifies opportunities of improvement where technology solutions can be leveraged.
Identifies research and presents any new initiatives proposed by the business that may require IT involvement.
Contributes to business case and statement of requirements and assists in developing business cases.
Complies with the standards defined within the BA Community of Practice.
Assisting in the installation, configuration, and maintenance of hardware and software systems.
Providing technical support and troubleshooting assistance to end-users.
Assisting in data analysis and generating reports.
Technical Support: Provide technical assistance to end-users, troubleshoot and resolve hardware and software issues, and log support tickets; with close supervision.
Documentation: Create and maintain documentation, including user guides and FAQs, to assist end-users with common IT tasks; with close supervision.
Software Installation: Assist in the installation and configuration of software applications and updates; with close supervision.

Minimum Education or Certifications Required

BS/BA in IT, Computer Science, Engineering, Management, or other related area, or equivalent experience.

Minimum Experience or Skills Required

1+ years\' experience with one or more technologies.
Basic understanding of IT infrastructure and systems.
Proficiency in operating systems and common software applications
Strong problem-solving and troubleshooting skills.
Good communication and customer service skills.

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia\'s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.

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Major Responsibilities

Builds strong relationships with business stakeholders and subject matter experts to develop in-depth understanding of key business functions and the business processes they support.
Elicits business relationships using techniques such as interviews, document analysis, workshops, surveys, site visits, business process analysis, use case scenarios, and business analysis.
Evaluates information gathered from multiple sources to reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding and distinguish user requests from the underlying needs of the business.
Understands the importance of process standardization and facilitates discussions with the business to define "as-is" and "to-be" business process design and supporting business rules.
Provides clearly written documentation, including business requirements and processes to ensure traceability from business analysis through solution design and delivery; documentation should be clearly understood by both business stakeholders and solutions provider.
Works closely with the appropriate Program leads and Application owners to ensure business requirements are understood and the solution addresses complex business challenges.
Coordinates with key users/user groups to determine impact of proposed changes in systems and ensure solutions stay in line with business needs.
Works as a liaison between end users, project and support teams, including collaborating the validation of deliverables and ensuring process modifications are documented and communicated effectively.
Works with Strategic Integrator to elicit required information from the business for deliverables and functional requirements. Ensures the business requirements are effectively translated into detailed functional specifications from which appropriate business systems can be implemented or existing systems enhanced.
Communicates regularly with business stakeholders, acting as a liaison between the business and solutions provider to manage expectations of the scope of business requirements on the delivery of business solutions.
Maintains visibility to all planned and ongoing projects, and ensures that the impacts of these activities on the business organization are communicated to the appropriate business stakeholders in a timely manner.
Ensures that the appropriate IT and business leadership is engaged to adequately manage the business demand with the organization\'s ability to supply solutions to their business needs.
Directs feedback from the business organization to the appropriate IT leadership to keep them apprised of issues, concerns, and impact to normal operations.
Works collaboratively with the appropriate groups to coordinate requests for change to current business applications in support of business requirements.
Ensures changes are managed effectively and communicated to the appropriate business organization where the business may be impacted by the change.
Identifies business areas of improvements, process improvements, and opportunities to increase effectiveness, proficiency, and processes.
Maintains up-to-date knowledge of emerging technology trends and developments in areas of interest to the business.
Understands business priorities and provides input to the portfolio management teams.
Identifies opportunities of improvement where technology solutions can be leveraged.
Identifies research and presents any new initiatives proposed by the business that may require IT involvement.
Contributes to business case and statement of requirements and assists in developing business cases.
Complies with the standards defined within the BA Community of Practice.
Assisting in the installation, configuration, and maintenance of hardware and software systems.
Providing technical support and troubleshooting assistance to end-users.
Assisting in data analysis and generating reports.
Technical Support: Provide technical assistance to end-users, troubleshoot and resolve hardware and software issues, and log support tickets; with close supervision.
Documentation: Create and maintain documentation, including user guides and FAQs, to assist end-users with common IT tasks; with close supervision.
Software Installation: Assist in the installation and configuration of software applications and updates; with close supervision.

Minimum Education or Certifications Required

BS/BA in IT, Computer Science, Engineering, Management, or other related area, or equivalent experience.

Minimum Experience or Skills Required

1+ years\' experience with one or more technologies.
Basic understanding of IT infrastructure and systems.
Proficiency in operating systems and common software applications
Strong problem-solving and troubleshooting skills.
Good communication and customer service skills.

First for a reason:

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The Compensation Analyst is responsible for the administration, oversight, and continuous improvement of compensation programs, with a primary focus on collective bargaining agreement (CBA) pay structures and step progressions, Workday day-to-day support, and operational service delivery.

This role serves as a subject matter expert (SME) for compensation processes and systems, provides day-to-day support to the organization, and offers functional (dotted-line) guidance to two hourly Compensation Coordinators. The analyst also plays a key role in advancing compensation operations through automation and AI-enabled solutions to improve efficiency, accuracy, and scalability.

Key Responsibilities

CBA Oversight & Step Progression Administration

Serve as the primary resource for union compensation structures, including step progressions and contract-driven pay rules
Oversee and validate step increases based on eligibility criteria (e.g., tenure, hours worked, contract milestones)
Ensure accurate configuration and maintenance of step plans and union pay structures in Workday
Partner with Operations, Labor Relations, HR, and Payroll to interpret agreements and resolve pay-related issues and grievances
Support contract negotiations and implementations by modeling and testing pay scenarios

Operational & Day-to-Day Compensation Support

Provide daily support for compensation activities including promotions, pay adjustments, job changes, and market pricing
Support and execute annual compensation cycles (merit, bonus, incentives) within Workday
Review and approve complex or high-risk compensation actions
Ensure consistent application of compensation policies, guidelines, and internal equity practices

Help Case & Service Delivery Leadership

Oversee Workday help case intake and resolution for compensation-related inquiries
Ensure cases are resolved accurately and within established SLAs
Handle escalated or sensitive cases requiring deeper analysis or judgment
Analyze case trends to identify process gaps and recommend improvements

Team Coordination (Dotted-Line Oversight)

Provide day-to-day functional guidance to two hourly Compensation Coordinators
Prioritize and allocate workload to ensure timely completion of transactions and cases
Review work for quality, accuracy, and compliance
Coach and train coordinators on Workday processes, CBA rules, and best practices
Support onboarding and documentation of standard operating procedures

Automation & AI Enablement

Identify opportunities to streamline and automate compensation processes using AI and digital tools
Partner with Workday Team and Sr Manager Compensation to implement:
Automated workflows and approvals
Intelligent case routing and response suggestions
Data validation and anomaly detection
Develop automated reports, dashboards, and tracking tools (e.g., step progression trackers)
Leverage AI/analytics tools to support:
Pay equity analysis
Market insights
Operational efficiency improvements

Data Analysis & Reporting

Conduct analyses on compensation trends, step progression activity, and pay equity
Produce standard and ad hoc reporting for HR, Finance, and leadership
Support audits, compliance reporting, and data validation activities

Compliance & Governance

Ensure compensation practices align with CBAs, company policies, and regulatory requirements
Maintain clear documentation and audit trails for decisions and transactions
Support internal and external audits related to compensation programs

Qualifications

Education & Experience

Bachelor\'s degree in Human Resources, Business, Finance, or related field
2-5+ years of experience in compensation, HR operations, or HRIS
Strong experience with Workday Compensation required
Experience supporting union environments and CBA administration preferred

Skills & Competencies

Expertise in Workday configuration, transactions, and reporting
Understanding of CBA step progression structures and pay administration
Analytical mindset with strong problem-solving capabilities
Experience with automation tools and AI-driven solutions (e.g., Power BI, Power Automate, Workday tools, or similar platforms)
Advanced Excel skills (data analysis, auditing, tracking)
Strong attention to detail and data accuracy in high-volume environments
Ability to lead work and provide direction without formal supervisory authority
Excellent communication, collaboration, and stakeholder management skills
High level of discretion with sensitive compensation data

First for a reason:

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Key Responsibilities

CBA Oversight & Step Progression Administration

Serve as the primary resource for union compensation structures, including step progressions and contract-driven pay rules
Oversee and validate step increases based on eligibility criteria (e.g., tenure, hours worked, contract milestones)
Ensure accurate configuration and maintenance of step plans and union pay structures in Workday
Partner with Operations, Labor Relations, HR, and Payroll to interpret agreements and resolve pay-related issues and grievances
Support contract negotiations and implementations by modeling and testing pay scenarios

Operational & Day-to-Day Compensation Support

Provide daily support for compensation activities including promotions, pay adjustments, job changes, and market pricing
Support and execute annual compensation cycles (merit, bonus, incentives) within Workday
Review and approve complex or high-risk compensation actions
Ensure consistent application of compensation policies, guidelines, and internal equity practices

Help Case & Service Delivery Leadership

Oversee Workday help case intake and resolution for compensation-related inquiries
Ensure cases are resolved accurately and within established SLAs
Handle escalated or sensitive cases requiring deeper analysis or judgment
Analyze case trends to identify process gaps and recommend improvements

Team Coordination (Dotted-Line Oversight)

Provide day-to-day functional guidance to two hourly Compensation Coordinators
Prioritize and allocate workload to ensure timely completion of transactions and cases
Review work for quality, accuracy, and compliance
Coach and train coordinators on Workday processes, CBA rules, and best practices
Support onboarding and documentation of standard operating procedures

Automation & AI Enablement

Identify opportunities to streamline and automate compensation processes using AI and digital tools
Partner with Workday Team and Sr Manager Compensation to implement:
Automated workflows and approvals
Intelligent case routing and response suggestions
Data validation and anomaly detection
Develop automated reports, dashboards, and tracking tools (e.g., step progression trackers)
Leverage AI/analytics tools to support:
Pay equity analysis
Market insights
Operational efficiency improvements

Data Analysis & Reporting

Conduct analyses on compensation trends, step progression activity, and pay equity
Produce standard and ad hoc reporting for HR, Finance, and leadership
Support audits, compliance reporting, and data validation activities

Compliance & Governance

Ensure compensation practices align with CBAs, company policies, and regulatory requirements
Maintain clear documentation and audit trails for decisions and transactions
Support internal and external audits related to compensation programs

Qualifications

Education & Experience

Bachelor\'s degree in Human Resources, Business, Finance, or related field
2-5+ years of experience in compensation, HR operations, or HRIS
Strong experience with Workday Compensation required
Experience supporting union environments and CBA administration preferred

Skills & Competencies

Expertise in Workday configuration, transactions, and reporting
Understanding of CBA step progression structures and pay administration
Analytical mindset with strong problem-solving capabilities
Experience with automation tools and AI-driven solutions (e.g., Power BI, Power Automate, Workday tools, or similar platforms)
Advanced Excel skills (data analysis, auditing, tracking)
Strong attention to detail and data accuracy in high-volume environments
Ability to lead work and provide direction without formal supervisory authority
Excellent communication, collaboration, and stakeholder management skills
High level of discretion with sensitive compensation data

First for a reason:

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First Student is North America\'s largest student transportation provider - nearly $5 billion in revenue, 45,000 buses, and 60,000+ employees across the US and Canada, backed by EQT\'s infrastructure investment thesis. Recognized by TIME as one of the 100 Most Influential Companies of 2026 and by Fast Company as one of the World\'s Most Innovative Companies in 2025 (#6 in Transportation), we move the most precious cargo in the world safely to school every day.

The Senior Finance Director, FP&A is the VP of Finance\'s primary partner in leading the enterprise FP&A function - owning day-to-day execution across planning, forecasting, reporting, and analysis; consolidating financial performance across all seven regions; and producing the financial intelligence the VP, CFO, and CEO use to run the business. First Student operates with a flat leadership culture, and this role carries regular direct exposure to the CFO and CEO through financial reporting, planning discussions, and strategic reviews.

Beyond execution, this leader drives two transformation priorities: evolving enterprise forecasting into a system-driven, AI-enabled process, and shifting the finance team\'s output from financial variance reporting to KPI-based business driver analysis that connects financial outcomes to the operational decisions behind them.

REPORTING & TEAM STRUCTURE

Reports to the VP, Head of Finance, who holds enterprise accountability for FP&A, Pricing, Regional Finance, CapEx, and Leveraged Cash Flow. Leads a team of six across three functions:

Director, FP&A - primary analytical partner, with one Analyst and one indirect Analyst.

Finance Manager, SG&A - HQ SG&A planning and monitoring, with one Analyst.

Finance Manager, Systems & Planning - FP&A systems, tools, and process infrastructure, with one Analyst.

Works alongside seven Senior Regional Finance Directors and the Senior Finance Director, Pricing in a peer-level consolidation partnership.

KEY RESPONSIBILITIES

Enterprise Budgeting, Forecasting & LCF

Lead the enterprise annual budget and rolling forecast, coordinating submissions across all seven regions and HQ into a coherent plan aligned with corporate and EQT objectives.

Lead enterprise Leveraged Cash Flow (LCF) planning and forecasting in alignment with EQT\'s infrastructure investment framework.

Drive forecast accuracy by challenging assumptions and working with regional and HQ finance leaders to close gaps.

Forecasting Transformation

Transform First Student\'s forecasting into a system-driven, AI-enabled process. The contract portfolio\'s natural rhythm - ~two-thirds stable, one-third in active renewal - enables a two-speed approach:

System-driven, light-touch rolling forecast for the stable portfolio, leveraging automation and AI with minimal manual effort.

Semi-annual, human-intensive cycles during renewal season, where finance, pricing, and regional teams collaborate on assumptions, risk, and opportunity.

Shift the team\'s primary output from forecast maintenance to insight generation - proactively surfacing risks, opportunities, and recommendations for leadership.

Variance Analysis & KPI-Based Driver Reporting

Deliver routine P&L, CapEx, and LCF performance reports to the VP, CFO, and CEO, and prepare Board and EQT reporting packages with driver-based executive narratives.

Lead the transition from variance-to-plan reporting to a KPI-driver framework - connecting financial outcomes to the operational metrics (retention, renewal rates, ridership, cost per bus) that caused them.

Develop and maintain standardized reporting templates, dashboards, and KPI frameworks across all reporting cycles.

CapEx Planning

Lead enterprise CapEx planning, budgeting, and monitoring - including EV fleet expansion - consolidating regional submissions and tracking actuals versus plan for executive and investor reporting.

Regional Consolidation, SG&A, STIP & Pricing

Consolidate regional P&L, CapEx, and LCF submissions into enterprise-level views; serve as the primary HQ FP&A point of contact for planning assumptions and reporting standards.

Oversee HQ SG&A planning and monitoring; partner with functional leaders on bottom-up budgets and flag risks to plan early.

Lead STIP financial planning - target-setting, accrual modeling, and payout projections - and maintain accurate accruals through forecast cycles.

Partner with the Senior Finance Director, Pricing to incorporate contract pricing and renewal retention assumptions into enterprise financial plans.

QUALIFICATIONS

The ideal candidate runs a disciplined planning and reporting cadence while improving the systems and analytics behind it - combining executive presence, technical finance judgment, and the ability to build trust across regional finance, pricing, operations, HR, and senior leadership.

Bachelor\'s in Finance, Accounting, Economics, or related field; MBA or CPA strongly preferred.

10+ years of progressive FP&A experience in a corporate or enterprise finance role within multi-site, service, contract, or transportation industries.

Proven expertise in enterprise financial consolidation, budgeting, forecasting, and variance analysis across P&L, CapEx, and Cash Flow.

Experience modernizing FP&A through system-driven forecasting or advanced analytics; familiarity with Anaplan, Pigment, OneStream, or similar AI-enabled planning platforms is a strong plus.

Proficiency in SAP, Oracle, or equivalent ERP; Hyperion or comparable CPM platform; advanced Excel and financial modeling required.

Experience with KPI-based driver variance frameworks; familiarity with SG&A planning, CapEx, LCF modeling, and STIP financial planning.

Proven executive communication - synthesizing complex multi-region financials into clear narratives for C-suite, board, and private equity audiences; PE-backed environment experience preferred.

Collaborative, organizationally agile people leader with a track record of developing high-performing finance teams.

SUCCESS IN THIS ROLE

30 Days - Execute all daily FP&A routines and reporting cadences; build key HQ and regional relationships; gain fluency in First Student\'s financial structure, systems, and business model.

90 Days - Independently manage all core FP&A deliverables; identify highest-priority transformation opportunities; establish credibility with the CFO, CEO, and regional partners through accurate reporting and sharp analysis.

12 Months - Lead the full enterprise fiscal year budget cycle (commencing February) from regional submissions through executive presentation; deliver measurable progress on the forecasting transformation and KPI-driver reporting roadmap.

IMPACT OF THE ROLE

The Senior Finance Director, FP&A is the VP of Finance\'s most important operational partner - ensuring the enterprise financial picture is always accurate, current, and decision-ready - while leading the shift from mechanical reporting to strategic advising, and from financial variance to business driver insight. As First Student grows its EV fleet, expands its footprint, and delivers on EQT\'s infrastructure thesis, the quality of enterprise financial planning has never mattered more.

"We carry the most precious cargo in the world. The finance function that supports this mission must be equally extraordinary."

First for a reason:

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REPORTING & TEAM STRUCTURE

Reports to the VP, Head of Finance, who holds enterprise accountability for FP&A, Pricing, Regional Finance, CapEx, and Leveraged Cash Flow. Leads a team of six across three functions:

Director, FP&A - primary analytical partner, with one Analyst and one indirect Analyst.

Finance Manager, SG&A - HQ SG&A planning and monitoring, with one Analyst.

Finance Manager, Systems & Planning - FP&A systems, tools, and process infrastructure, with one Analyst.

Works alongside seven Senior Regional Finance Directors and the Senior Finance Director, Pricing in a peer-level consolidation partnership.

KEY RESPONSIBILITIES

Enterprise Budgeting, Forecasting & LCF

Lead the enterprise annual budget and rolling forecast, coordinating submissions across all seven regions and HQ into a coherent plan aligned with corporate and EQT objectives.

Lead enterprise Leveraged Cash Flow (LCF) planning and forecasting in alignment with EQT\'s infrastructure investment framework.

Drive forecast accuracy by challenging assumptions and working with regional and HQ finance leaders to close gaps.

Forecasting Transformation

System-driven, light-touch rolling forecast for the stable portfolio, leveraging automation and AI with minimal manual effort.

Semi-annual, human-intensive cycles during renewal season, where finance, pricing, and regional teams collaborate on assumptions, risk, and opportunity.

Shift the team\'s primary output from forecast maintenance to insight generation - proactively surfacing risks, opportunities, and recommendations for leadership.

Variance Analysis & KPI-Based Driver Reporting

Deliver routine P&L, CapEx, and LCF performance reports to the VP, CFO, and CEO, and prepare Board and EQT reporting packages with driver-based executive narratives.

Lead the transition from variance-to-plan reporting to a KPI-driver framework - connecting financial outcomes to the operational metrics (retention, renewal rates, ridership, cost per bus) that caused them.

Develop and maintain standardized reporting templates, dashboards, and KPI frameworks across all reporting cycles.

CapEx Planning

Lead enterprise CapEx planning, budgeting, and monitoring - including EV fleet expansion - consolidating regional submissions and tracking actuals versus plan for executive and investor reporting.

Regional Consolidation, SG&A, STIP & Pricing

Consolidate regional P&L, CapEx, and LCF submissions into enterprise-level views; serve as the primary HQ FP&A point of contact for planning assumptions and reporting standards.

Oversee HQ SG&A planning and monitoring; partner with functional leaders on bottom-up budgets and flag risks to plan early.

Lead STIP financial planning - target-setting, accrual modeling, and payout projections - and maintain accurate accruals through forecast cycles.

Partner with the Senior Finance Director, Pricing to incorporate contract pricing and renewal retention assumptions into enterprise financial plans.

QUALIFICATIONS

Bachelor\'s in Finance, Accounting, Economics, or related field; MBA or CPA strongly preferred.

10+ years of progressive FP&A experience in a corporate or enterprise finance role within multi-site, service, contract, or transportation industries.

Proven expertise in enterprise financial consolidation, budgeting, forecasting, and variance analysis across P&L, CapEx, and Cash Flow.

Experience modernizing FP&A through system-driven forecasting or advanced analytics; familiarity with Anaplan, Pigment, OneStream, or similar AI-enabled planning platforms is a strong plus.

Proficiency in SAP, Oracle, or equivalent ERP; Hyperion or comparable CPM platform; advanced Excel and financial modeling required.

Experience with KPI-based driver variance frameworks; familiarity with SG&A planning, CapEx, LCF modeling, and STIP financial planning.

Proven executive communication - synthesizing complex multi-region financials into clear narratives for C-suite, board, and private equity audiences; PE-backed environment experience preferred.

Collaborative, organizationally agile people leader with a track record of developing high-performing finance teams.

SUCCESS IN THIS ROLE

30 Days - Execute all daily FP&A routines and reporting cadences; build key HQ and regional relationships; gain fluency in First Student\'s financial structure, systems, and business model.

90 Days - Independently manage all core FP&A deliverables; identify highest-priority transformation opportunities; establish credibility with the CFO, CEO, and regional partners through accurate reporting and sharp analysis.

12 Months - Lead the full enterprise fiscal year budget cycle (commencing February) from regional submissions through executive presentation; deliver measurable progress on the forecasting transformation and KPI-driver reporting roadmap.

IMPACT OF THE ROLE

"We carry the most precious cargo in the world. The finance function that supports this mission must be equally extraordinary."

First for a reason:

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The Compensation Coordinator (Hourly) provides operational and administrative support for compensation programs, with a primary focus on managing Workday help cases and administering union (CBA) step progression and pay structures. This role ensures accurate and timely processing of compensation transactions, supports compliance with collective bargaining agreements, and delivers responsive service to employees, managers, and HR partners.

Key Responsibilities

Workday Help Case Management

Serve as a primary contact for compensation-related Workday help cases
Triage, research, and resolve inbound inquiries related to pay changes, job data, and compensation processes
Ensure timely case resolution in line with service level agreements (SLAs)
Route complex or escalated issues to Compensation Analysts or COEs as needed
Maintain accurate case documentation and audit trails within Workday

CBA Step Progression & Structure Administration

Administer step increases in accordance with collective bargaining agreements (CBAs)
Track eligibility for step progression based on tenure, hours worked, or contract rules
Execute step increases in Workday and validate correct pay rates
Maintain and update union pay structures, step tables, and related documentation
Partner with HR, Labor Relations, and Payroll to ensure compliance with CBA terms
Support audits and grievance-related data requests tied to compensation

Compensation Transactions & Data Management

Ensure data accuracy across Workday, with a focus on data integrity
Perform regular audits and reconciliations of compensation data
Maintain spreadsheets and tracking logs for step progressions and transactions

Reporting & Analytics Support

Coordinate with Workday team for standard and ad hoc reports related to compensation transactions, step movements, and case volumes
Support pay audits, compliance checks, and internal reporting needs
Assist with data validation during compensation cycles

Program Coordination

Support annual compensation processes (merit, bonus cycles) as applicable
Track process timelines and ensure completion of assigned tasks
Assist with documentation, job aids, and compensation guidelines

Compliance & Governance

Ensure compensation practices align with internal policies, CBAs, and applicable regulations
Maintain thorough documentation to support audits and compliance reviews
Handle sensitive compensation data with a high level of confidentiality

Customer Service & Collaboration

Provide timely, professional support to employees, managers, HR Business Partners, and Labor Relations
Educate stakeholders on compensation processes, step progression rules, and Workday usage
Collaborate cross-functionally with Payroll, HR Operations, and Total Rewards

Qualifications

Education & Experience

Associate\'s or Bachelor\'s degree in HR, Business, or related field preferred
1-3 years of HR operations, compensation, payroll, or data administration experience
Experience supporting union environments or CBAs preferred

Skills & Competencies

Experience working in Workday, including case management and transactions strongly preferred
Strong attention to detail and accuracy in high-volume processing
Proficiency in Excel (tracking, reconciliation, basic formulas)
Knowledge of union pay practices, step progression structures, or labor agreements preferred
Strong organizational, problem-solving, and time management skills
Ability to manage multiple priorities and meet deadlines
Excellent customer service and communication skills
High level of discretion with confidential information

First for a reason:

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Key Responsibilities

Workday Help Case Management

Serve as a primary contact for compensation-related Workday help cases
Triage, research, and resolve inbound inquiries related to pay changes, job data, and compensation processes
Ensure timely case resolution in line with service level agreements (SLAs)
Route complex or escalated issues to Compensation Analysts or COEs as needed
Maintain accurate case documentation and audit trails within Workday

CBA Step Progression & Structure Administration

Administer step increases in accordance with collective bargaining agreements (CBAs)
Track eligibility for step progression based on tenure, hours worked, or contract rules
Execute step increases in Workday and validate correct pay rates
Maintain and update union pay structures, step tables, and related documentation
Partner with HR, Labor Relations, and Payroll to ensure compliance with CBA terms
Support audits and grievance-related data requests tied to compensation

Compensation Transactions & Data Management

Ensure data accuracy across Workday, with a focus on data integrity
Perform regular audits and reconciliations of compensation data
Maintain spreadsheets and tracking logs for step progressions and transactions

Reporting & Analytics Support

Coordinate with Workday team for standard and ad hoc reports related to compensation transactions, step movements, and case volumes
Support pay audits, compliance checks, and internal reporting needs
Assist with data validation during compensation cycles

Program Coordination

Support annual compensation processes (merit, bonus cycles) as applicable
Track process timelines and ensure completion of assigned tasks
Assist with documentation, job aids, and compensation guidelines

Compliance & Governance

Ensure compensation practices align with internal policies, CBAs, and applicable regulations
Maintain thorough documentation to support audits and compliance reviews
Handle sensitive compensation data with a high level of confidentiality

Customer Service & Collaboration

Provide timely, professional support to employees, managers, HR Business Partners, and Labor Relations
Educate stakeholders on compensation processes, step progression rules, and Workday usage
Collaborate cross-functionally with Payroll, HR Operations, and Total Rewards

Qualifications

Education & Experience

Associate\'s or Bachelor\'s degree in HR, Business, or related field preferred
1-3 years of HR operations, compensation, payroll, or data administration experience
Experience supporting union environments or CBAs preferred

Skills & Competencies

Experience working in Workday, including case management and transactions strongly preferred
Strong attention to detail and accuracy in high-volume processing
Proficiency in Excel (tracking, reconciliation, basic formulas)
Knowledge of union pay practices, step progression structures, or labor agreements preferred
Strong organizational, problem-solving, and time management skills
Ability to manage multiple priorities and meet deadlines
Excellent customer service and communication skills
High level of discretion with confidential information

First for a reason:

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Programs & Services
- Home to School
  Full-service student transportation
- Special Needs Transportation
  Service, training & support
- Alternative Transportation
  Non-yellow bus services
- Non-Contract Services
  À la carte services
- Charter Bus & Van Rental
  After school, field trips & events
Technology
- Halo™
  Our proprietary technology platform
- First View®
  Vehicle tracking – districts & parents
Electrification
- Electric Buses
  Sustainable fleet solutions
- First Charge™
  Above-ground charging infrastructure
Safety & Training
- Safety Culture
  Practices, processes & technology
- Driver Training
  Comprehensive programs for drivers
- First Serves®
  Student support training program
- Safety Dog
  Our safety ambassador mascot
About
- About
  The leader in student transportation
- Leadership
  Meet our team
- Newsroom
  Media kit, news & stats
- Press Releases
  Recent happenings & developments
- Investor Relations
  Financials, sustainability & ESG
Contact
- Partner with Us
  Improve your student experience
- Contact Form
  Connect with us
- Submit an RFP
  Request a competitive proposal
- Feedback
  Community feedback portal
- Mergers & Acquisitions
  Our step-by-step process
Careers
Submit an RFP
Book a Bus
Contact

Programs & Services
- Home-to-School
  Full-service student transportation
- Special Needs Transportation
  Service, training & support
- Alternative Transportation
  Non-yellow bus services
- Non-Contract Services
  À la carte services
- Charter Bus & Van Rental
  After school, field trips & events
Technology
- HALO™
  Our proprietary technology platform
- First View®
  Vehicle tracking – districts & parents
Electrification
- Electric Buses
  Sustainable fleet solutions
- First Charge™
  Above-ground charging infrastructure
Safety & Training
- Safety Culture
  Practices, processes & technology
- Driver Training
  Comprehensive programs for drivers
- First Serves®
  Student support training program
- Safety Dog
  Our safety ambassador mascot
About
- About First Student
  The leader in student transportation
- Leadership
  Meet our team
- Newsroom
  Media kit, news & stats
- Press Releases
  Recent happenings & developments
- Investor Relations
  Financials & investor relations events
Contact
- Partner with Us
  Improve your student experience
- Contact Us
  Connect with us
- Submit an RFP
  Request a competitive proposal
- Provide Feedback
  Community feedback portal
- Mergers & Acquisitions
  Our step-by-step process

Telecom Analyst

First Student

Cincinnati, Ohio, US

Full Time

191 Rosa Parks St Suite 800 Cincinnati, OH 45202 United States of America

The Junior Analyst collaborates with key business stakeholders, portfolio managers, and subject matter experts to grasp the factors driving business c...

Posted 2026-07-02

Sr. Compensation Analyst

First Student

Cincinnati, Ohio, US

Full Time

191 Rosa Parks St Suite 800 Cincinnati, OH 45202 United States of America

The Compensation Analyst is responsible for the administration, oversight, and continuous improvement of compensation programs, with a primary focus o...

Posted 2026-06-23

Sr Director Finance

First Student

Cincinnati, Ohio, US

Full Time

191 Rosa Parks St Suite 800 Cincinnati, OH 45202 United States of America

First Student is North America's largest student transportation provider - nearly $5 billion in revenue, 45,000 buses, and 60,000+ employees across th...

Posted 2026-07-01

Compensation Coordinator

First Student

Cincinnati, Ohio, US

Full Time

191 Rosa Parks St Suite 800 Cincinnati, OH 45202 United States of America

The Compensation Coordinator (Hourly) provides operational and administrative support for compensation programs, with a primary focus on managing Work...

Posted 2026-06-23

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Telecom Analyst

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