First Student | Careers

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Onboarding Coordinator

Pay: $21.00-$22.00 per hour

First Student is the largest student transportation provider in North America, helping millions of students and passengers get where they need to go safely each day. Our teams support students, families, school districts, and local communities with safe, reliable, caring transportation.

The Onboarding Coordinator supports candidates from the time they accept an offer through their first day of training. This onsite role is responsible for keeping candidates informed, completing all required onboarding and compliance steps, and partnering with Recruiting, Training, and Operations to ensure new hires are ready to begin on schedule.

Key Responsibilities

Coordinate onboarding activities from offer acceptance through training readiness
Guide candidates through onboarding requirements, deadlines, and next steps
Ensure all required background checks, drug screenings, documentation, and other compliance requirements are completed
Schedule onboarding events, appointments, training dates, and follow-up activities
Track candidate progress and quickly address missing information, delays, or other barriers
Maintain accurate candidate records and ensure documentation is complete and audit-ready
Partner with Recruiting, Training, and Operations to coordinate start dates and hiring needs
Provide clear and consistent updates to candidates and internal partners
Identify opportunities to improve the onboarding process and candidate experience

What Success Looks Like

Candidates move through onboarding efficiently with minimal delays
Compliance requirements are completed before candidates advance in the hiring process
Candidates and internal teams receive clear, timely, and consistent communication
Onboarding records remain accurate, organized, and audit-ready
Start dates are coordinated effectively across Recruiting, Training, and Operations

Qualifications

1-3 years of experience in human resources, onboarding, recruiting, administrative support, or a related field
Experience working in a high-volume or fast-paced environment preferred
Strong organizational skills and attention to detail
Ability to manage multiple priorities, candidates, and deadlines
Strong written and verbal communication skills
Consistent follow-up and problem-solving abilities
Comfortable working onsite and collaborating with multiple departments
Proficiency with applicant tracking systems, HR systems, Microsoft Office, or similar business tools preferred

Why Join Us?

Play a hands-on role supporting frontline hiring and operations
Make a direct impact on hiring speed, compliance, and the candidate experience
Work closely with Recruiting, Training, and Operations teams
Build experience that can lead to Lead Onboarding Coordinator or specialized onboarding opportunities

Apply today to help create an efficient, organized, and welcoming onboarding experience for every new hire.

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia\'s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.

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Onboarding Coordinator

Pay: $21.00-$22.00 per hour

Key Responsibilities

Coordinate onboarding activities from offer acceptance through training readiness
Guide candidates through onboarding requirements, deadlines, and next steps
Ensure all required background checks, drug screenings, documentation, and other compliance requirements are completed
Schedule onboarding events, appointments, training dates, and follow-up activities
Track candidate progress and quickly address missing information, delays, or other barriers
Maintain accurate candidate records and ensure documentation is complete and audit-ready
Partner with Recruiting, Training, and Operations to coordinate start dates and hiring needs
Provide clear and consistent updates to candidates and internal partners
Identify opportunities to improve the onboarding process and candidate experience

What Success Looks Like

Candidates move through onboarding efficiently with minimal delays
Compliance requirements are completed before candidates advance in the hiring process
Candidates and internal teams receive clear, timely, and consistent communication
Onboarding records remain accurate, organized, and audit-ready
Start dates are coordinated effectively across Recruiting, Training, and Operations

Qualifications

1-3 years of experience in human resources, onboarding, recruiting, administrative support, or a related field
Experience working in a high-volume or fast-paced environment preferred
Strong organizational skills and attention to detail
Ability to manage multiple priorities, candidates, and deadlines
Strong written and verbal communication skills
Consistent follow-up and problem-solving abilities
Comfortable working onsite and collaborating with multiple departments
Proficiency with applicant tracking systems, HR systems, Microsoft Office, or similar business tools preferred

Why Join Us?

Play a hands-on role supporting frontline hiring and operations
Make a direct impact on hiring speed, compliance, and the candidate experience
Work closely with Recruiting, Training, and Operations teams
Build experience that can lead to Lead Onboarding Coordinator or specialized onboarding opportunities

Apply today to help create an efficient, organized, and welcoming onboarding experience for every new hire.

First for a reason:

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Paratransit General Manager

First Student is the largest school transportation provider in North America, with more than a century of experience providing safe and reliable transportation. We work with 1,250 school districts in 39 states and 8 Canadian provinces, carrying approximately five million students in 21,000 schools daily.

Location: Brooklyn
Pay: $195,000 - $200,000
Employment Type: Full-Time

About the Role

The Paratransit General Manager leads all aspects of daily paratransit operations, including safety, service performance, contract compliance, employee leadership, customer partnership, and financial results.

This role oversees a fast-paced transportation operation supporting passengers who rely on safe, dependable, and accessible service. The General Manager partners with drivers, dispatch, maintenance, safety, training, customer stakeholders, and regional leadership to ensure service is delivered safely, on time, and in compliance with company and contract expectations.

The ideal candidate is a hands-on transportation leader who can balance people leadership, customer service, operational discipline, and performance accountability in a high-volume environment.

Key Responsibilities

Lead daily paratransit operations to ensure safe, reliable, compliant, and customer-focused service
Oversee dispatch, routing, scheduling, driver performance, service delivery, and operational support functions
Ensure compliance with contract requirements, company policies, safety standards, and applicable regulations
Monitor key performance indicators, including on-time performance, missed trips, service delays, customer concerns, safety, staffing, and operational efficiency
Partner with customer stakeholders, agencies, and internal leadership to resolve service issues and maintain strong working relationships
Provide leadership, coaching, and direction to drivers, dispatchers, supervisors, trainers, and other location team members
Support recruiting, onboarding, training, retention, attendance, performance management, and labor planning
Promote a safety-first culture through communication, coaching, incident review, documentation, and accountability
Partner with maintenance to support fleet readiness, vehicle availability, preventive maintenance, and timely issue resolution
Support financial performance through effective management of labor, overtime, fleet utilization, productivity, and controllable expenses
Maintain accurate records, reporting, audits, and compliance documentation
Identify operational gaps and implement process improvements to improve service quality, safety, communication, and efficiency
Communicate regularly with regional leadership regarding performance, risks, staffing, customer concerns, and operational needs
Complete special projects and additional duties as assigned

What Success Looks Like

Service is delivered safely, reliably, and in compliance with contract expectations
Drivers and frontline teams receive clear leadership, communication, coaching, and support
On-time performance, service quality, safety, staffing, and customer responsiveness are consistently managed
Customer concerns, service issues, incidents, and operational risks are addressed quickly and professionally
Fleet readiness and maintenance coordination support uninterrupted service
Employee performance, attendance, conduct, and daily coverage are managed consistently
Location leadership and regional partners have clear visibility into operational performance
Financial and productivity goals are supported through disciplined operational management

Qualifications

High school diploma or equivalent required
Bachelor\'s degree in Business, Transportation, Logistics, Operations Management, or related field preferred
5+ years of transportation, paratransit, transit, logistics, school bus, or passenger transportation leadership experience preferred
Previous general management, operations management, location management, or terminal leadership experience preferred
Experience managing contract-based transportation operations strongly preferred
Experience leading frontline teams, including drivers, dispatchers, supervisors, and operational support staff
Knowledge of paratransit, ADA transportation, accessible transportation, or demand-response operations preferred
Experience with collective bargaining, union environments, or union labor relations a plus
Strong understanding of transportation safety, compliance, service performance, customer expectations, labor planning, staffing, scheduling, and performance accountability
Ability to analyze operational data and use performance metrics to drive improvement
Strong customer service, communication, conflict resolution, relationship management, problem-solving, decision-making, and follow-up skills
Ability to lead in a fast-paced environment with changing priorities and time-sensitive service needs
Financial acumen with the ability to manage labor, productivity, expenses, and operational efficiency
Computer literacy required, including ability to use Microsoft Office and transportation-related systems
Valid driver\'s license required
CDL or appropriate passenger transportation license preferred or required based on location needs

Physical Requirements and Working Conditions

Must be able to move about an office, transportation facility, vehicle yard, and field environment as needed
Ability to use standard office equipment, computers, phones, radios, filing systems, vehicles, and transportation systems
Ability to communicate effectively in person, by phone, by radio, and through electronic communication
Work may be performed in an office, dispatch area, transportation facility, vehicle yard, or field environment
May require occasional travel within the assigned service area
May require availability outside standard business hours to support service needs, emergencies, incidents, or operational issues
Possible on-the-road responsibilities may be required

Why Join First Student

Lead a mission-driven transportation operation supporting safe, reliable, and accessible service
Play a key leadership role in supporting passengers, employees, customers, and the community
Work closely with drivers, dispatch, maintenance, safety, training, customer stakeholders, and regional leadership
Help shape daily operations through leadership, process improvement, service accountability, and operational excellence
Be part of a company with more than a century of transportation experience and a strong commitment to the communities we serve

Disclaimer

Nothing in this job description restricts management\'s right to assign or reassign duties and responsibilities to this role at any time. This job description reflects management\'s assignment of essential functions and does not prescribe or restrict the tasks that may be assigned.

First for a reason:

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Paratransit General Manager

Location: Brooklyn
Pay: $195,000 - $200,000
Employment Type: Full-Time

About the Role

The ideal candidate is a hands-on transportation leader who can balance people leadership, customer service, operational discipline, and performance accountability in a high-volume environment.

Key Responsibilities

Lead daily paratransit operations to ensure safe, reliable, compliant, and customer-focused service
Oversee dispatch, routing, scheduling, driver performance, service delivery, and operational support functions
Ensure compliance with contract requirements, company policies, safety standards, and applicable regulations
Monitor key performance indicators, including on-time performance, missed trips, service delays, customer concerns, safety, staffing, and operational efficiency
Partner with customer stakeholders, agencies, and internal leadership to resolve service issues and maintain strong working relationships
Provide leadership, coaching, and direction to drivers, dispatchers, supervisors, trainers, and other location team members
Support recruiting, onboarding, training, retention, attendance, performance management, and labor planning
Promote a safety-first culture through communication, coaching, incident review, documentation, and accountability
Partner with maintenance to support fleet readiness, vehicle availability, preventive maintenance, and timely issue resolution
Support financial performance through effective management of labor, overtime, fleet utilization, productivity, and controllable expenses
Maintain accurate records, reporting, audits, and compliance documentation
Identify operational gaps and implement process improvements to improve service quality, safety, communication, and efficiency
Communicate regularly with regional leadership regarding performance, risks, staffing, customer concerns, and operational needs
Complete special projects and additional duties as assigned

What Success Looks Like

Service is delivered safely, reliably, and in compliance with contract expectations
Drivers and frontline teams receive clear leadership, communication, coaching, and support
On-time performance, service quality, safety, staffing, and customer responsiveness are consistently managed
Customer concerns, service issues, incidents, and operational risks are addressed quickly and professionally
Fleet readiness and maintenance coordination support uninterrupted service
Employee performance, attendance, conduct, and daily coverage are managed consistently
Location leadership and regional partners have clear visibility into operational performance
Financial and productivity goals are supported through disciplined operational management

Qualifications

High school diploma or equivalent required
Bachelor\'s degree in Business, Transportation, Logistics, Operations Management, or related field preferred
5+ years of transportation, paratransit, transit, logistics, school bus, or passenger transportation leadership experience preferred
Previous general management, operations management, location management, or terminal leadership experience preferred
Experience managing contract-based transportation operations strongly preferred
Experience leading frontline teams, including drivers, dispatchers, supervisors, and operational support staff
Knowledge of paratransit, ADA transportation, accessible transportation, or demand-response operations preferred
Experience with collective bargaining, union environments, or union labor relations a plus
Strong understanding of transportation safety, compliance, service performance, customer expectations, labor planning, staffing, scheduling, and performance accountability
Ability to analyze operational data and use performance metrics to drive improvement
Strong customer service, communication, conflict resolution, relationship management, problem-solving, decision-making, and follow-up skills
Ability to lead in a fast-paced environment with changing priorities and time-sensitive service needs
Financial acumen with the ability to manage labor, productivity, expenses, and operational efficiency
Computer literacy required, including ability to use Microsoft Office and transportation-related systems
Valid driver\'s license required
CDL or appropriate passenger transportation license preferred or required based on location needs

Physical Requirements and Working Conditions

Must be able to move about an office, transportation facility, vehicle yard, and field environment as needed
Ability to use standard office equipment, computers, phones, radios, filing systems, vehicles, and transportation systems
Ability to communicate effectively in person, by phone, by radio, and through electronic communication
Work may be performed in an office, dispatch area, transportation facility, vehicle yard, or field environment
May require occasional travel within the assigned service area
May require availability outside standard business hours to support service needs, emergencies, incidents, or operational issues
Possible on-the-road responsibilities may be required

Why Join First Student

Lead a mission-driven transportation operation supporting safe, reliable, and accessible service
Play a key leadership role in supporting passengers, employees, customers, and the community
Work closely with drivers, dispatch, maintenance, safety, training, customer stakeholders, and regional leadership
Help shape daily operations through leadership, process improvement, service accountability, and operational excellence
Be part of a company with more than a century of transportation experience and a strong commitment to the communities we serve

Disclaimer

First for a reason:

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Programs & Services
- Home to School
  Full-service student transportation
- Special Needs Transportation
  Service, training & support
- Alternative Transportation
  Non-yellow bus services
- Non-Contract Services
  À la carte services
- Charter Bus & Van Rental
  After school, field trips & events
Technology
- Halo™
  Our proprietary technology platform
- First View®
  Vehicle tracking – districts & parents
Electrification
- Electric Buses
  Sustainable fleet solutions
- First Charge™
  Above-ground charging infrastructure
Safety & Training
- Safety Culture
  Practices, processes & technology
- Driver Training
  Comprehensive programs for drivers
- First Serves®
  Student support training program
- Safety Dog
  Our safety ambassador mascot
About
- About
  The leader in student transportation
- Leadership
  Meet our team
- Newsroom
  Media kit, news & stats
- Press Releases
  Recent happenings & developments
- Investor Relations
  Financials, sustainability & ESG
Contact
- Partner with Us
  Improve your student experience
- Contact Form
  Connect with us
- Submit an RFP
  Request a competitive proposal
- Feedback
  Community feedback portal
- Mergers & Acquisitions
  Our step-by-step process
Careers
Submit an RFP
Book a Bus
Contact

Programs & Services
- Home-to-School
  Full-service student transportation
- Special Needs Transportation
  Service, training & support
- Alternative Transportation
  Non-yellow bus services
- Non-Contract Services
  À la carte services
- Charter Bus & Van Rental
  After school, field trips & events
Technology
- HALO™
  Our proprietary technology platform
- First View®
  Vehicle tracking – districts & parents
Electrification
- Electric Buses
  Sustainable fleet solutions
- First Charge™
  Above-ground charging infrastructure
Safety & Training
- Safety Culture
  Practices, processes & technology
- Driver Training
  Comprehensive programs for drivers
- First Serves®
  Student support training program
- Safety Dog
  Our safety ambassador mascot
About
- About First Student
  The leader in student transportation
- Leadership
  Meet our team
- Newsroom
  Media kit, news & stats
- Press Releases
  Recent happenings & developments
- Investor Relations
  Financials & investor relations events
Contact
- Partner with Us
  Improve your student experience
- Contact Us
  Connect with us
- Submit an RFP
  Request a competitive proposal
- Provide Feedback
  Community feedback portal
- Mergers & Acquisitions
  Our step-by-step process