Job type:

Full Time

Resume required:

Yes

Street Address:

3 Ricom Way Providence, RI 02909 United States of America

Posted date:

2026-07-09

Full job description:

The Candidate Experience Director (CX Director) is responsible for overseeing all aspects of candidate sourcing, engagement, and training across a region. This role leads and manages the team comprising Area Recruiters, Lead Area Recruiters, CX Specialists, Lead CX Specialists, CX Managers, Region Training Managers, Area Training Managers, and all Trainers. The CX Director coordinates with regional SVPs, AGMs of operations, and safety leadership to ensure that processes are effective, efficient, and aligned with company goals. The CX Director owns the overall outputs, KPIs, and communications related to candidate onboarding, training, and experience.

Major Responsibilities

1. Leadership and Oversight:

• Directly oversee the work and performance of Area Recruiters, Lead Area Recruiters, CX Specialists, Lead CX Specialists, CX Managers, Region Training Managers, Area Training Managers, and all Trainers in the region.
• Provide strategic direction and leadership to ensure alignment with company policies, best practices, and goals.
• Serve as the primary liaison between the CX team and senior regional leadership, including SVPs and AGMs of operations and safety leaders.

2. Process Ownership and Improvement:

• Own and continuously refine the processes for sourcing, engaging, and training talent for all job titles in the region.
• Implement and monitor process improvements to enhance candidate throughput, experience, and retention.
• Ensure seamless coordination between recruitment, onboarding, and training functions to provide an exceptional candidate journey from start to finish.

3. Resource Allocation and Management:

• Commit and allocate appropriate resources to support recruitment and training initiatives across the region.
• Ensure staffing levels and resources are sufficient to meet hiring and training demands, optimizing efficiency and coverage.
• Oversee the planning and budgeting of resources, including trainer hours, materials, and other necessary resources.

4. Collaboration with Operations and Safety Leadership:

• Coordinate with regional SVPs and AGMs of operations to align candidate and training needs with business objectives.
• Partner with safety leadership to ensure that all training programs are compliant with safety regulations and standards.
• Foster strong working relationships with operations and safety teams to support cohesive and integrated training and onboarding strategies.

5. Performance Management and Reporting:

• Develop and monitor key performance indicators (KPIs) for all roles under supervision, including recruitment efficiency, candidate retention, training success rates, and overall onboarding timelines.
• Prepare and present performance reports and updates to senior leadership, identifying trends, successes, and areas for improvement.
• Ensure that all team members are held accountable for meeting individual and collective KPIs.

6. Team Development and Coaching:

• Provide mentorship, training, and professional development opportunities for all team members, promoting a high-performance culture.
• Lead regular team meetings and one-on-one sessions to coach, guide, and support team leaders in achieving their objectives.
• Foster a collaborative and innovative environment that encourages knowledge sharing and continuous improvement.

7. Candidate Experience and Engagement Strategy:

• Own the overall strategy for enhancing the candidate experience across all roles, ensuring timely communication, support, and a seamless onboarding journey.
• Collaborate with the CX team to proactively address candidate concerns and maintain high levels of engagement and satisfaction.
• Implement feedback mechanisms to capture candidate experiences and use data to refine processes.

8. Compliance and Best Practices:

• Ensure that all recruitment, onboarding, and training practices comply with company policies, EEO legislation, Affirmative Action, ADA requirements, and other relevant regulations.
• Standardize best practices across the region to ensure consistency and adherence to compliance standards.

9. Strategic Communication and Coordination:

• Act as the main point of contact for strategic communication with senior regional leadership and cross-functional teams.
• Ensure clear and effective communication of initiatives, changes, and updates across all levels of the CX team.
• Represent the region in corporate-level discussions related to candidate experience, training, and onboarding strategies.

10. Continuous Improvement and Innovation:

• Stay updated on industry trends, new technologies, and best practices in candidate sourcing, training, and onboarding.
• Lead the implementation of innovative solutions to enhance the efficiency and quality of the candidate and training experience.

11. Additional Duties:

• Perform other responsibilities as needed to support the team, region, and company's strategic goals.

Minimum Education or Certifications Required

• Bachelor's degree in Business Administration, Human Resources, Management, or a related field required; Master's degree preferred.

Minimum Experience or Skills Required

• 5+ years of experience in leadership roles within recruitment, onboarding, training, or HR functions.
• Demonstrated success in leading large, diverse teams and managing cross-functional processes.
• Strong project management and organizational skills with a proven ability to manage multiple priorities.
• Proficiency in ATS, CRM systems, and Microsoft Office Suite.
• Exceptional communication, leadership, and interpersonal skills.
• Ability to develop and implement strategic initiatives and manage change effectively.
• High level of integrity, discretion, and decision-making capabilities.

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.

Job reference:

JR13852